BIM 360 Docs project no longer accessible

[nick_cooper2]

I need to revisit the Project folder of a former project created on BIM 360 Docs.

When I log in the project is no longer there.

The project is 2 years ago however I understand BIM 360 Docs has changed, is this correct?

[bogdan_ciobanu]

@nick_cooper2

Hi,

Thank you for participating in our community. My name is Bogdan and I am with Autodesk Technical Support. 

I am sorry to hear that your project has become inaccessible. 

May I please ask you to provide us with some additional details:

1. Could you confirm my understanding that the project was deleted two years ago? 
2. Was the project on your current account? 
3. If the project was not deleted, do you know when it has become inaccessible? 

Thank you!

I look forward to hearing back from you soon.

Best regards,

Bogdan

[s.odwyer]

There is a possibility that the project has been archived. Are you the host admin on the account? It can be reactivated.

Sean

[anil_mistry]

Hi @nick_cooper2,

I’m just following up to see if you were able to gather the information @bogdan_ciobanu had previously requested to assist him in troubleshoot your issue.

Thank you and have a great day!