Thanks All
I'd be happy to assist. There was another update today, there have been several the last couple of weeks. Usually this error is due to the app being out of date. The current version is 7.0.0.694.
Please read through: Desktop Connector keeps displaying a message stating that there are pending actions
The article offers other possible root causes but given the frequency of the updates and that only the very latest version of the app is supported, I would confirm that you have version 7.0.0.694. If so - please check (and this is within the article):
Thank you,
-Scott
Hi Scott,
Thank you for looking into this for me. Please see below. I am still out of luck.
Is there any way to uninstall/remove the software and all files related to it in a more thorough way then I have already tried? I did originally have the beta version and updated all along the way as it progressed until now, could that be the problem? Would it be something in the registry?
Hi Scott,
I just got off of the phone with Patrick Beattie, Autodesk Support, and we discovered the registry version is not matching up:
Excellent, so the registry key for Desktop Connector did not show the current version (7.0.0.694.). That sounds like the update/install didn't update the registry key.
For reference here is the Registry Key locations:
HKEY_CURRENT_USER\Software\Autodesk
HKEY_LOCAL_MACHINE\Software\Autodesk
So the install didn't completely fail but the keys didn't update. If you ever need to do a total clean uninstall/reinstall though - the link below should help:
Desktop Connector Install fails
Since you and Patrick found the key wasn't updated, I'll mark your last reply as the solution.
-Scott
I reinstalled it yet again last night after your post and checked the registry again. The numbers match now:
Unfortunately, the problem persists.........
I have the exact same issues. The multiple programs/accounts is interesting. I have projects on revit 2017 on one hub, projects on 2018 on multiple hubs hosted by multiple companies. However as far as I know my autodesk sign on is the same for all of them. How do I trouble shoot this?
In the end, my problem was fixed by uninstalling another completely different program that was causing a conflict somehow.
The program was "Procore Drive"
Removing Procore Drive appears to have resolved this issue for me as well.
Can't find what you're looking for? Ask the community or share your knowledge.