360 Cloud down

[carlos.garciaJ7QFW]

is the 360 cloud down at the moment?

[m_engDPNAF]

I was wondering the same thing. It would appear that I do not have any access to my cloud services. I also cannot sync my collaboration model that I currently have opened up in Revit.

[Anonymous]

I'm unable to sync my current project or open any new ones from the cloud at the moment

[RSomppi]

Is the health dashboard still a thing?

[afazioZDY2G]

I can't sync any of my projects, and my whole company can't either. I'm seeing reports from others on reddit that there are issues internationally as well.

Edit: Seems to be working for me now

[chubbard]

Health dashboard shows 503 Service Temporarlly unavailable

[chubbard]

B360 Docs et al seems to be working for now though

[carlos.garciaJ7QFW]

I don't believe I have ever used the health dashboard, I rely on our I.T. dept. for our health status :). The system is down, hopefully no hacking involved we have fast approaching deadlines.

[nathanpVCVRK · Accepted solution]

Yep, It's down. Obviously, it's not all of Autodesk, just the BIM360/Revit work-sharing side.

Can't be sure the problem, Possibly a DDOS attack or things are just breaking. It seems to alternate between 503 & 504 Errors. There is scheduled maintenance for the next 2 Sundays. This may be a problem they saw coming, and just hoped would hold together until they got a chance to fix it.

[chubbard]

Now the Health page shows this 
CloudFront attempted to establish a connection with the origin, but either the attempt failed or the origin closed the connection. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Downdetector is showing lots of AWS outages

[peter]

It would help to get some idea of when the service will be back up so we can make contingency plans, for example, re-hosting our models somewhere else.  I don't have this set up as yet but want to avoid spending time doing this and then finding out that the Autodesk service is back up again.  So some rough estimate would help, though I appreciate this may not be possible.

[peter]

Identified

We have identified the cause of the issue where customers are unable to access and browse Revit Cloud Worksharing / Cloud Models. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted 36 minutes ago. Mar 3, 2025 - 9:24 AM GMT

Update

We are continuing to investigate an issue where customers are unable to access and browse Revit Cloud Worksharing / Cloud Models. We will provide an update within 60 minutes or sooner if we have more information to share.

Posted 2 hours ago. Mar 3, 2025 - 8:22 AM GMT

1. "within 60 minutes or sooner".  You can't get sooner than within 60 minutes

2. "within 60 minutes".  Maybe my maths is faulty, but read the times.

So you could say just "within 60 minutes" period, or a better one would be "in about 60 minutes or sooner if possible".  Just for future reference.

[RSomppi]

I don't think that's a good idea. If they say a time, they could be held accountable for meeting that time upsetting even more people or making the ones already upset even more so.

[jaunasawol]

Glad its not just me. Im in the middle of downloading and sorting all my 360 titles in prep for the market closure and started seeing this issue a lot today. Cloud saves are up and down like a yoyo. Hopefully they will sort it soon. https://routerlogin.uno/