Project Home and Insight pages are not loading.

[miano_s]

Hi, the Project Home and Insight pages are not loading.
I use the European server.
Thanks

[bartek.kulig]

Hi @miano_s,

Thank you for your question.

Apologies that you are experiencing this.

Could you please let me know if this happens only for yourself or other BIM 360 project members too?

Also, could you please try to check whether this appears after clearing your browser's coockie/cache data or using incognito mode/different browser? Sometimes it might be stuck, so the recommendation is as described above.

Please go back to me with your findings. Thanks!

[miano_s]

Hi, the problem is for everyone, I tried to clean the browser and I used
both Chrome on windows 10 and Safari on MAC.

The problem appeared on Friday afternoon

The problem remains.

[bartek.kulig · Accepted solution]

Hi @miano_s ,

Thank you for our answer.

I've just noticed that the Insight service is currently unavailable on BIM 360 Europe servers.

Please have a look at the Health Dashboard to verify this. Keep tracking it as we are aware of this and are working to resolve this issue.

Apologies that you experienced this!

[miano_s]

hi, thanks.