No access to BIM360 Document Management

[sabrina_becker74QS5]

Hello everyone,
Since yesterday, I no longer have access to Document Management in BIM 360. I'm getting a message saying that either the project is not active or I don’t have permission to access it. However, this cannot be the case – I am the project admin, and I did not deactivate the project (I checked). At the moment, I can only access the Insight module, everything else is unavailable. Has something been shut down? Are my project files lost?
I did not receive any notice about a deactivation. Could this just be an internal Autodesk issue?
Has anyone else experienced this or can someone from the community help?

Thanks in advance!

[múinteoir]

Hi @sabrina_becker74QS5 

Try the following:

1. Sign out of BIM 360.
2. Clear browsing cache and history.
3. Login to BIM 360 and access Document Management.

If the preceding steps do not resolve the issue, follow these steps:

1. Go to Project Admin service within BIM 360.
2. Remove BIM 360 Document Management permissions from the impacted project member.
3. Wait 5 minutes.
4. Add BIM 360 Document Management permissions back to the impacted project member.

[jimmy_fahyK7CVZ]

I have seen this today also , is there a reason for this I wonder . I am also the account manager 

[RSomppi]

According to the post above yours, it appears to be conflict with the browser cache.

[beckerF8CVV]

Thank you for your responses. I tried deleting my cache and revoking the access , but sadly it did not work. I changed the project now to the ACC. 
But thank you for your help!