Download Source File stops working with larger files
Hello, @MichaelRuehr
This can be caused by different things so I will need some more info to understand what might be going on. Can you please answer the following questions?
- Do you have enough storage space on your local drive?
- Do you get any message when the download gets stuck or it just stops there for hours?
- Is this happening for all users in the project? Can you sign in as a different user on the same machine?
- Do the files have any special characters in the file name?
- If I understand well, you were able to download before, is that correct?
- Can you test this on another machine? Do you get the same issue?
- Are the files located in a deep folder structure?
- Do the files download in Desktop Connector?
If I understand correctly you are also facing some issues with Desktop Connector?
- What do you mean by "local caching is broken"? Are you getting any messages? if you can post a screenshot of this, that would be helpful.
I know that is quite a lot to get through. We need to narrow it down so we can understand what might be going on. 🙂
Andrei Nicolae
Technical Support Specialist
Hi, @MichaelRuehr
I looked further into this and it seems to be happening for other users as well. We have colleagues looking into it.
In the meantime, one workaround is creating a transmittal with sending it to yourself, and then download the file from transmittal, the source file could be download.
Andrei Nicolae
Technical Support Specialist
