Desktop Connector stuck in a Pending/Transferring loop

[jlane]

Hi there, I've just starting using and testing the Desktop Connector. 

I downloaded and installed the latest version from the July-2018 release, which is version 6.2.0.674.  Installation went well, as did connecting to our enterprise hub.  No issues.

I dragged-and-dropped an 82 MB .step file into a Project Files subfolder within the Desktop Connector drive to test uploading a model.

The icon in the notification tray cycles back and forth between 'Transferring files', then a warning 'There are pending actions in the queue'.  After a bit it kicks in again attempting the transfer, then back to the warning again.

It's been 2 hours now.  Any ideas what's happening here?  Thx Autodesk.

(Note: Meanwhile, I dragged-and-dropped some pdf's via Chrome into a different subfolder in the same project, and it synced back locally to the Desktop Connector drive)

[jlane]

Just an update...

I killed the transfer via Desktop Connector after 3 hours of cycling between pending/transferring.  Then I did a drag-and-drop directly into the BIM 360 interface via Chrome and it took 8min.

[mespaillat]

Hello @jlane,

Thank you for posting to our forums!

With regards to the file you are attempting to upload, where is is located ? Is the source file in a folder on your local system, or is it in a shared/network location?

As for the Pending/Transferring loop issue you are having, do you see pending actions listed in the "Pending Actions" dialog? If so, can you try to right-click and select the "Apply All Actions" or "Clear All Actions" option(s) to see if this corrects the issue for you?

I look forward to your feedback.

Regards,

mespaillat

Autodesk Support Team

[jayson.sterba]

hi @jlane

I am just following up to see if you were able to try out @mespaillat's suggestions? 

Please let us know if this resolves your issue or if you would like further assistance on this!

Have a great day. 

Please “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[jlane]

Thank you for the replies.

The step files were local, on my C:Drive.

Yes, I did try "Apply All Actions" during the initial attempt to upload, but that did not fix it.  Eventually, I used "Clear All Actions" to end the upload.

I have opened a case with regard to this, which the Engineers are looking into.  [CaseNo:14489338.]

[jayson.sterba]

hi @jlane,

I am just following up on this thread as I see you are working with a colleague of mine in a support ticket. Please post back here once issue is resolved so that others can also know what resolved the issue. 

Thanks you and I hope you have a great day. 

[bretv]

Hi - I'm having the same problem using desktop connector for Fusion 360. Any help on resolving this issue is appreciated. thanks

 

[smithmat]

This blank "Transferring files" dialog from Desktop Connector should not be visible.  However, we have found that if you have NVIDIA's nView Desktop Manager installed, it can cause this issue.  
The workaround is to start nView Desktop Manager and click "Disable".