BIM 360 Docs - Server Error

[TerryBaylis7528]

Since yesterday, we are getting Server Errors when trying to access BIM 360 Docs through the Web Interface. It is intermitent but frequent since yesterday.  Does anyone from Autodesk know why this is happening?  Being the person in our office that is trying to get the others in the office to adopt the use of Docs, if this server error starts becoming a regular thing, I am going to be bombarded with people who are only starting to use it complaining that they can not access it.  It would not be a good start for people being told that they will always have access to their drawings, and then them having server errors frequently througout their day.

Please someone shed some light on this.

Terry Baylis

Loblaw Companies Ltd.

[Anonymous · Accepted solution]

The servers appear to currently be down. 

If you ever need to know you can go here. https://health.autodesk.com/  I also recommend subscribing to the feed so that if they go down you can preempt any calls with any email to the team. 

Thanks, 

[TerryBaylis7528]

Thanks for the information and the Link.  I will definitely subscribe to it.

Terry Baylis

[ilai_rotbaein]

Hi Terry,

We indeed experienced a degradation of the Docs service this morning for a few minutes. We've resolved it and are doing the root cause analysis to prevent it from happening again.

We apologize for the short inconvenience and thank you for your patience.

Thanks,

Ilai

[Anonymous]

Hi,

Is the server down? I am getting the server error message.

[mark.morleyWYS6S]

We're still getting a message to say the servers are down. Do you know if this will be fixed today? we have a big document issue to a client due today.

[anil_mistry]

Hi @mark.morleyWYS6S and @Anonymous,

Thank you for participating in our Community!!! BIM 360 Docs is currently experiencing a service failure.  Our teams are aggressively working on this issue and will give you an update via Forum as service is restored.

Also, you can get an update from Autodesk Health Dashboard as well.

Thank you and have a great day!

[anil_mistry]

Hi @mark.morleyWYS6S and @Anonymous,

I just want to let you know that engineering team has corrected this behavior. Please, verify and let me know if you are still seeing this behavior.

Thank you and have a great day!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi, I am having the same problem since yesterday. "server error". I can't upload.

Thanks

[joan_allen]

Hi Karen,

Have you tried again today? If you are still seeing a "server error" please let us know.

Best Regards,

Joan Allen

Autodesk BIM 360

[anil_mistry]

Hi @Anonymous,

Are you still seeing this behavior. Please, let me know if you need additional assistance.

Thank you and have a great day!