Autodesk Desktop Connector Unexpected Error

Autodesk Desktop Connector Unexpected Error

ymeron
Observer Observer
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Message 1 of 3

Autodesk Desktop Connector Unexpected Error

ymeron
Observer
Observer

Hello,

 

I have one user who is having trouble with Autodesk Desktop Connector. 

Using Windows 10, user opens File Explorer

Opens Autodesk Docs

Navigates to project folder

When trying to open a DWG file AutoCAD does not launch and error shows “An Unexpected Error Occured”

 

I am getting many Event Logs Errors for CXTray

 

ShellHostApplication: DesktopConnectorService.ExecuteCommand threw: "System.ServiceModel.FaultException`1[Comet.Server.Core.Service.CometFault]: System.AggregateException: One or more errors occurred. ---> Comet.Server.Core.Exceptions.ProviderException: The tag present in the reparse point buffer is invalid.
---> System.Exception: The tag present in the reparse point buffer is invalid.

 

Please help

 

 

 

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Replies (2)
Message 2 of 3

Yoshiyuki_Miyauchi
Collaborator
Collaborator

@ymeron 

Is the desktop connector up-to-date?
If it is the latest version, the error may have been resolved.
Please see the release notes for details.

 

https://knowledge.autodesk.com/support/desktop-connector/learn-explore/caas/CloudHelp/cloudhelp/ENU/...

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Message 3 of 3

twellins
Advocate
Advocate

Getting the same issue on V16.2.1.2016