Approver unable to comment, please advise

[patrick.beattie]

Hi @Marliny - Thanks for posting to the BIM 360 Forum. 

From the description you mention that as an Approver you are not able to comment.  However, the screenshot indicates that you are getting an error when trying to upload a new model.

Can you help clarify the issue that you are seeing?  The screenshot message would indicate that the same file is currently trying to be processed.  You would need to wait for it to cancel before uploading the file again.

Please let us know if you have any questions or comments.  We look forward to your reply.   

Best regards,

[Marliny]

1. Approver informed me they can't comment. 

2. then I realised at publish log with !, 'An older version of this document is being processed. Wait for the processing to finish or remove the older version from the processing'

3. how long I have to wait to do resubmission?

4. I deleted the files but still the same things happend

[patrick.beattie]

Hi @Marliny  - Do you still see a file Publishing/Processing in your Publish log?  Can the previous version that is stuck processing be cancelled or published?  If the file has been processing for more than 2 days, there might have been an issue processing. 

Also can the approver comment on any other file?  What does the Approver see when viewing this file?  

It might be worth having you create a support case through autodesk.com/gethelp. This way one of our specialists can reach out and collect more information.  

Let us know if you have any questions or comments. 

Best,

Patrick

[Marliny · Accepted solution]

hi team

sorry for late reply

please close this ticket. i deleted the publish at log and reload. thanks