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IOT Sensor Ticket

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Message 1 of 4
sandeep_agrawal
2747 Views, 3 Replies

IOT Sensor Ticket

I am not able to see "enable sensor ticket " in settings >> portfolio , even if I am owner of portfolio. 

3 REPLIES 3
Message 2 of 4

HI @sandeep_agrawal .

 

We have recently moved the senor ticket email location.   (We need to update our blog with the accurate location )

 

Go to the Building> Building  Dashboard>Building Record>Configure Settings> email for sensor tickets.

 

sensorsensor.png

Mark

Mark Mergenschroer
Autodesk Tandem
Message 3 of 4

Hi 

Thanks for the same. How to define which sensor will create which ticket, I have at least 5 sensors, which are meant for different which category so that we can assign them to appropriate technician.

Message 4 of 4

HI @sandeep_agrawal 

 

You can automatically associate a location or asset with the ticket. Modify the building email address by adding .[room number] or .[asset ID] after the building prefix. For example, if the building prefix is LF and you want the ticket associated with room 101, change the email to LF.101@.

 

This is how we cant track the ticket.

 

Mark

Mark Mergenschroer
Autodesk Tandem

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