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Create a ticket from external application

10 REPLIES 10
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Message 1 of 11
Anonymous
3710 Views, 10 Replies

Create a ticket from external application

How do i create a ticket from an external analytics solution?  For example, we detect a fan belt breaks on an air handling unit, how would the  controls/analytics system communicate to 360 ops and open a ticket for lead engineer automatically?

10 REPLIES 10
Message 2 of 11
Anonymous
in reply to: Anonymous

oops, i see now there is no API at this time.

Message 3 of 11
katie.murff
in reply to: Anonymous

Hi,

 

Many of these systems create an email alert. Those emails can be automatically processed into tickets. If you are interested in learning more, please message me.

 

Katie



Katie Murff
Sr Product Manager, BIM 360 Ops
Message 4 of 11
Anonymous
in reply to: katie.murff

Hello Katie,

 

We are interested in learning more about this capability. What's the best way to reach out? Thanks for your time. 

Message 5 of 11
katie.murff
in reply to: Anonymous

This article explains how to send email alerts from a system directly to BIM 360 Ops: https://bim360ops.autodesk.com/blog/how-to-send-metasys-email-alarms-to-bim-360-ops

 



Katie Murff
Sr Product Manager, BIM 360 Ops
Message 6 of 11
Anonymous
in reply to: katie.murff

Hi, it looks like that link is broken now, struggling to find it in searches at the moment.  Can photos and PDFs be added to the ticket if they are attached to the email? 

Message 7 of 11
mark.mergenschroer
in reply to: Anonymous

Hi,

 

Here is the new link:How to send email alarms to BIM 360 Ops

 

Photos and PDF's are not added to the ticket automatically from an email alert.

 

Let me know how I can help.

Mark Mergenschroer
Autodesk Tandem
Message 8 of 11
Anonymous
in reply to: Anonymous

We are interested in learning more about this capability.

Message 9 of 11
Anonymous
in reply to: Anonymous

Hey guys please reply me facing the issue since 9 days hellodear.in

Message 10 of 11
mark.mergenschroer
in reply to: Anonymous

hi @Anonymous 

 

You would create the ticket on the iPad or iPhone while using the BIM 360 Ops app while a tech is working in the field.

 

Let me know if you have any more questions.

 

 

Mark Mergenschroer
Autodesk Tandem
Message 11 of 11

We also can receive alerts from the building automation system to automatically create tickets in BIM 360 Ops

https://www.autodesk.com/bim-360/facilities-management-software/create-tickets-from-building-sensor-...
Mark Mergenschroer
Autodesk Tandem

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