Word is crashing down when a RTF formatted report should be opened.

[Boeckelken]

Hi,

I have created some reports (formatted as *.rtf) out of the BIM Field Web.

Everything runs well with the export but when I try to open the files within Word the program is crashing down.

Every repairing did not solve the problem. I have tried with different reports as well as different Word versions (2003 – 2010).

I have found some indications that it could be based on a not compatible text box with short line breaks. But this is just a rough guess.

Can someone reconstruct that filer?

Or better is someone can help me to solve?

Regards,

Marc

[don_simpson]

Hello Marc,

In regards to the reported behavior of RTF reports generated from BIM 360 Field causing Microsoft Word to crash, I have escalated this issue into a support case. A member of BIM 360 support will reach out to you directly to begin troubleshooting.

Regards,

Don

Product Support Specialist

[Boeckelken]

Hello,

I solved the problem with a workaround.

Typical about these reports is that they are completely made of \shape elements.
They have 0 margins and text outside the shapes.
When I added one line break (\par) at the beginning of the first page before the first shape the problem was gone. I did that by editing the rtf with a plain text editor.

Cheers,

Marc