IPad app

[JMACK1633]

Wondering why I can log in to Field on my PC, but have never been able to log in on my IPad? I get to the sign in screen, input my username or email, press "next", and it flashes "verifying" for 1/2 a second and just goes back to "next". I can log in on anybody else's IPad. I even went so far as to get a new IPad Pro, thinking mine was out of date or something, still does the same thing. Getting frustrated.

[bogdan_ciobanu]

Hello @JMACK1633,

Thank you for your post. I am sorry to hear that you are experiencing troubles with your iPad application for BIM 360 Field. 

May I please ask you if you have tried to uninstall and reinstall the application?

Also, on your iPad, if you go to Settings > BIM 360 Field > Service URL, could you please let me know if you have both of the following links: https://bim360field.autodesk.com and https://bim360field.eu.autodesk.com ? (the line should appear as: https://bim360field.autodesk.com,https://bim360field.eu.autodesk.com).

Another question would be if the app is up to date. 

Thank you for answering to my questions! I look forward to hearing back from you soon.

Best regards,

[JMACK1633]

Thank you for your response, below are the answers to your questions.

Yes I have uninstalled and the re-installed the application several times. In fact I went so far as to install the app using my ITunes account on my PC and then syncing the iPad, (still no Change). I did this on both my IPad Air 2 and now my new IPad Pro that I just got this week, (still no change).

The service URL in my BIM 360 Field app settings shows up like this: https://bim360field.autodesk.com,https://bim360field.eu.autodesk.com

As far as I can tell the app is up to date. The same settings tab as mentioned above say the version is 4.19, and my app store doesn't prompt me to update it.

I did just try to log in again and the "verifying" bar flashed across for about 10 seconds this time which is longer than it ever has. Could I be locked out in some way because I've tried to log in so many times? I'm not locked out anywhere but MY IPad though.


Regards,
Johnny M. Rogers
Construction Administrator
Bernhard TME



2039 Green Acres Road
Fayetteville, Arkansas 72703



(479) 521-8634 tel
(479) 200-7005 mobile
BernhardTME.com

[bogdan_ciobanu]

Hello @JMACK1633,

Thank you for your reply. 

Could you please share with us your iPad hardware specifications? 

Also, would it be possible for you to send us the diagnostics from your iPad? To learn more about how to send diagnostics, please find the article bellow:

• How to provide BIM 360 Field iPad app diagnostics to support.

Thank you. I look forward to hearing back from you soon.

Best regards,

[JMACK1633]

I got it fixed. It was issue with my ITunes account. Thank you for trying to help.

Regards,
Johnny M. Rogers
Construction Administrator
Bernhard TME



2039 Green Acres Road
Fayetteville, Arkansas 72703



(479) 521-8634 tel
(479) 200-7005 mobile
BernhardTME.com

[bogdan_ciobanu]

@JMACK1633

Thank you very much for your reply. I was my pleasure to try to assist you with this issue?

Would you please share with us what the problem was, so that we can then check your post as a solution so that it will help other community members that might encounter the same behavior?

Thank you very much!

Best regards,

[JMACK1633]

To be honest, I'm not sure of the exact problem. What I did was just reset my IPad and then re-installed the app and it started working. I lost a lot of my personal stuff that had been backed up on my iTunes account, but nothing I couldn't go back in and re-download. Thanks for your help guys.

Regards,
Johnny M. Rogers
Construction Administrator
Bernhard TME



2039 Green Acres Road
Fayetteville, Arkansas 72703



(479) 521-8634 tel
(479) 200-7005 mobile
BernhardTME.com

[JMACK1633]

To be honest, I'm not sure of the exact problem. What I did was just reset my IPad and then re-installed the app and it started working. I lost a lot of my personal stuff that had been backed up on my iTunes account, but nothing I couldn't go back in and re-download. Thanks for your help guys.

Regards,
Johnny M. Rogers
Construction Administrator
Bernhard TME



2039 Green Acres Road
Fayetteville, Arkansas 72703



(479) 521-8634 tel
(479) 200-7005 mobile
BernhardTME.com