Failed to Authenticate

[Anonymous]

Big 360 App for IPad Air2 is failing to authenticate. Please advise

[jlovin]

We are having the same exact issue. We have a valid Autodesk Login and currently can log into the BIM 360 website with no issues from a PC.

[Anonymous]

I am having the exact same issue.  Has this problem been resolved?

[jlovin]

Yes; Autodesk had to make a new BIM360 admin account for our company. Once
you have access to the BIM360 account through your desktop web browser you
will need to add BIM360 Field access to a new project. Once added the IPAD
will login to BIM360 Field.



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[Chad-Smith]

I'm currently experiencing the same issue today.
I have access to the project through the Field web browser UI, but can't authenticate through the iPad.

[Luciane_Conceicao]

Hi,

Please have a look at this document:

"Can't sign in" error when logging into BIM 360 Field on the iPad

Hope this helps.

Cheers,

Luciane

Luciane Conceição
Product Support Specialist
Autodesk, Inc.

[Anonymous]

I've tried several different steps of this process shown and still have no access through iPad.