BIM360 Docs login error

[johnharvey]

I cannot log onto Bim360 docs. I get an error saying that my account is not active.

Am I missing something here?

Thanks

[anil_mistry]

Hi,

Thank you for participating in our community!

Did you receive email invitation from BIM 360 Docs? Look for the invitation email coming from BIM 360 Docs and click the button "Get Started" to activate the account. Please, let me know if this helps.

Thank you and have a great day!!!

Please select the Accept as Solution button if my post solves your issue or answers your question.

[johnharvey]

Sorry. No I did not get an email invitation.
How do I get one of these?

j.

[patrick.beattie]

Hi @johnharvey,

A support case was just created by your re-seller on your behalf and one of our specialists from the BIM 360 support team should be reaching out to you shortly.  They will look to gather additional information from you to help get this matter resolved.

A final post will be made here once we can get your BIM 360 Docs login issue fixed.

Let us know if you have any questions.

Best regards,

[a_meteni]

I'm also getting the same message when I try to sign in from my PC or iPhone. Help please.