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Takes too long for the doc management service to activate in a new BIM 360 project via Forge API

23 REPLIES 23
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Message 1 of 24
xavier.loayza
2832 Views, 23 Replies

Takes too long for the doc management service to activate in a new BIM 360 project via Forge API

The doc management service takes too long to activate. We are experiencing this issue since last Friday. 

Projects get created without problem, and users get added to projects(even-though they do not get an invitation email until doc management services are active). However, the doc management services keep spinning between 1 to 4 hours  so, we do not have access to project folders. I found others having the same issue in Stackoverflow. 

https://stackoverflow.com/questions/59570209/is-it-possible-to-load-new-cloud-bim-360-links-in-a-rev...

https://stackoverflow.com/questions/63691307/the-document-management-is-not-active-from-forge-api

23 REPLIES 23
Message 21 of 24
zhong_wu
in reply to: adt

There was an issue related to user token, and this was fixed around early this week, did you still see this issue now?

John Wu
Developer Technical Services
Autodesk Developer Network


Message 22 of 24
zhong_wu
in reply to: adt

Hi, there was an issue related to user's token, not sure if this is caused by that regression, but this was fixed early this week, did you still see the issue now?

John Wu
Developer Technical Services
Autodesk Developer Network


Message 23 of 24
adt
Enthusiast
in reply to: zhong_wu

It was pretty slow yesterday morning and the day before, but did eventually resolve itself later in the day.  We will continue to monitor.  I did see on the health website yesterday that there was downgraded services so it could have been tied to that.  Thanks for the quick reply!

Message 24 of 24
mcorredor
in reply to: xavier.loayza

We are also having some issues with this. "Activating..." and the loading wheel have been loading for a long time for Document Management, Project Management, Design Collaboration, and Model Coordination. 

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