Issue rendering Bifrost data using Arnold with permanent Maya 2020 license

[BurkhardRammner]

Hi...

I'm still on Maya2020 and started to test bifrost.
But no matte what I do, I don't get arnold to render bifrost data.
My bifrost is: 2.2.0.0 and my arnold is 5.2.2.4
So shoud these 2 versions work together?

Thanks for help!

*Title edited for clarity: arnold does not render bifrost*

[Stephen.Blair]

You'll need Bifrost 2.4

Help | 5.2.2 | Autodesk

[Christoph_Schaedl]

I would upgrade Bifrost to 2.7

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/2aZO1BEEN1yOnBswYFuvwz.html

[BurkhardRammner]

Ah, thanks...but obviously I cannot update to a newer bifrost version.
I meant, I could not find any option to update...

[Christoph_Schaedl]

The update is in your Autodesk account.
https://manage.autodesk.com/home

[BurkhardRammner]

I cannot find it...

[Christoph_Schaedl]

All products --> Maya --> Extensions
like in the image above.

[BurkhardRammner]

[Christoph_Schaedl]

Looks like you don´t have a Maya license on this Account.

Use the one you are using to start Maya.

[BurkhardRammner]

When I click on 'zur klassischen Ansicht wechseln', then there`s my Maya license...but still no option to download bifrost.

I tried out everything..no success..

[Christoph_Schaedl]

Are you on a Student license?

If yes, you need to renew it and download Maya 2024.

[BurkhardRammner]

the downloads tab:

[BurkhardRammner]

I have a 'normal' license from 2020:

[Stephen.Blair]

I don't see anything in the backend system for the account I found using your username as a search. Not even that Maya 2020 license (is it a permanent license, with no current maintenance? that would explain why there are no products listed, and only something under classic view)

[BurkhardRammner]

Stephen,
yes, its permanent.

[BurkhardRammner]

it was the last Maya version I bought....which probably means 'without current maintenance'

The arnold download archive was obviously killed by AD, so I cannot test if older arnold versions would work..seems I'm stuck now : (

[Stephen.Blair · Accepted solution]

The download archive was not killed. Contact Autodesk Support for downloads. The Autodesk Account portal doesn't seem set up to handle users with no subscription or maintenance. At a minimum, you should be entitled to whatever was available at the time the maintenance contract expired.

[BurkhardRammner]

thanks Stephen..will do.

[Stephen.Blair · Accepted solution]

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@BurkhardRammner wrote:

thanks Stephen..will do.

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I guess I would say: I have a permanent Maya license, but Maya doesn't show up under All Products and Services, or under Product Updates.

So I cannot access the Extensions downloads. I need to download MtoA and Bifrost for my Maya 2020.

And then specify what versions you want. I don't think they'll be able to fix up your account so that you see all the available MtoA and Bifrost versions, so they'll generate download links for you.

[BurkhardRammner]

thank you!!