problems installing "downloaded Autodesk Design Review 2012"

Anonymous · ‎09-07-2011

I've tried looking through the forums for help but cannot find answers to my problem. Can any one help me?

Operating system Windows Vista 64-bit - desktop computer

Attached screenshot of error 2738 & log file...

Any help would be greatly appreciated 🙂

wube · ‎09-07-2011

Cause

This error message indicates that the VBScript engine is not currently registered on the machine where the install/uninstall is taking place.

Resolution

The VBScript engine can be quickly registered by following these steps:

Run Command Prompt as administrator:
Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator
Run the following command:
If you are using 32-bit version of Windows:
Type cd %windir%\system32 into the Command Prompt and hit Enter
If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter
Type regsvr32 vbscript.dll into the Command Prompt and hit Enter.

Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.

Anonymous · ‎09-08-2011

Hi Ben,

I tried the Resolution of:

The VBScript engine can be quickly registered by following these steps:

Run Command Prompt as administrator:
Start Menu -> All Programs -> Accessories
Right click on Command Prompt and select Run as administrator
Run the following command:
~~If you are using 32-bit version of Windows:~~
~~Type cd %windir%\system32 into the Command Prompt and hit Enter~~
If you are using 64-bit version of Windows:
Type cd %windir%\syswow64 into the Command Prompt and hit Enter
Type regsvr32 vbscript.dll into the Command Prompt and hit Enter.

Tried installing ADR 2012 again with no luck? Then I thought maybe a reboot after the command change & tried to install again with no success? Same error comes up? I've attached the screenshot & the updated log file....any thoughts?

This is really frustrating, why such a simple thing becomes so involved?

Help please

wube · ‎09-19-2011

Thank you for your feedback.

Please try to uninstall the old Design Review from your machine manually.

Then restart the installation of Design Review2012.

Ben Wu
SW Engineer
PSEB-GE-ACRD
Autodesk, Inc.

Anonymous · ‎11-21-2011

I finally solved the problem...turns out it was "McAfee" anit-virus software which was causing the problems! I uninstalled McAfee and installed both "ADR 2012 & Dwg True View" on my machine!
@wube wrote:
Thank you for your feedback.

Please try to uninstall the old Design Review from your machine manually.
Then restart the installation of Design Review2012.

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problems installing &quot;downloaded Autodesk Design Review 2012&quot;