AutoDesk TrueView Software Issue

[dtucker]

We use TrueView for Project Managers to view files and I have one user who keeps getting this message when opening drawings - see attachment.

Any suggestions?

Thanks,

Dan

[RobDraw]

Did you try doing what it says to do?

[dtucker]

I can't find any log files.

[RobDraw]

Either they are hidden by your Windows settings or TrueView is lying.

[pendean]

can you create an empty log file with that exact name in that exact folder? Use Windows Notepad to create it.

[dtucker · Accepted solution]

What I figured out was this is happening when the user opens an ACAD file thru Windows Explorer and not thru the actual software.

Thanks for everyone's suggestions.

Dan