"There is a problem with the energy analysis service" Message

[Anonymous]

Hello

When I try to run an energy analysis using Revit 2015 I get the following error:

"There is a problem with the energy analysis service. Unable to analyse. Please contact you Autodesk Service Representative."

Any hints?

Thanks.

Andrei

[mstein7484 · Accepted solution]

Are you able to login to the Green Building Studio website directly?
https://gbs.autodesk.com/GBS/

Regards,

[Anonymous]

Yes!

I did a sign out and sign in from inside Revit and the message went away.

Solved. 

Thanks. 

[Anonymous]

Dear sir, I have same problem , although i logged out logged in but still the problem exist . please help. Thanks

[mstein7484]

Our apologies for the problem you have encountered. We are looking into the issue. Please try to run your analysis again.

Regards,

[Anonymous]

I am working with a studio class that has a computer lab with Revit licenses available. 30 out of the 40 students are receiving the same error. A few could run their analysis after logging into GBS, but most still could not run the program. Out of the 10 that it worked for 5 had downloaded revit outside of class, but the rest have only created their education account online. Any suggestions?

Thank you 

[Mohammad_Asl]

Hi,

We are working on this issue. Would you please ask your students to try running enargy analysis again and see if the issue is solved. I would appreciate if you could ask those who still have problem to send their account username to ([email protected]). Our team needs the account information to be able to track their account issue.

Thanks.

[Anonymous]

Hi,

The same issue got back again on Revit.

Is it an Autodesk problem?

Regards

[mstein7484]

Hello,

The service was temporarily down earlier today, but is now available. Please try your analysis again.

Regards,

[Anonymous]

Yes thank you,

It's working again. Should we expect this problem in the future?

[mstein7484]

It is unlikely that you will encounter this issue again. Our apologies for the inconvenience.

Regards,

[fernandomaytorena]

I just encounter the same exact problem. Any possible solutions?

[mstein7484]

Hi,

The service was down earlier today. Can you try again? Sorry about the frustration.

Regards,

[fernandomaytorena]

I just tried again and I get the same problem. Is the service down once again?

Regards,

[mstein7484]

Hello,

Are you still having problems with the service?

It sounds like the service was working for you until recently.

• Can you run the analysis with the Basic Sample file included with the Revit software installation (“rac_basic_sample_project.rvt”)? It will be in the Samples folder in the Revit installation directory “Program Files\Autodesk”
  • If you are able to run the analysis with the sample Revit file then it may be a problem with your model.
    • Do you see your Revit project in  Green Building Studio website?https://gbs.autodesk.com/ (Green Building Studio is the Energy Simulation service used by Revit). It should appear on the Projects list page.
    • If you see your Revit Project in the Green Building Studio website, click on it to open the runs list for that project.
    • Do you see any runs with error messages? If yes, can you mouse-over the red x and send us a screenshot of the error message?
• If your project does not appear in the Green Building Studio website, can you send us the journal file for the model you are trying to analyze? C:\Users\%user%\AppData\Local\Autodesk\Revit\%version of Autodesk Revit%\Journals

Regards,

[fernandomaytorena]

Hi,

I'm having trouble generating an Energy Model. This is the screenshot for the red X on the Green Building Studio webpage. Any idea on how to solve this?

image.png

Regards,

Fernando Maytorena

[mstein7484]

Hi @fernandomaytorena

This error may indicate your model's coordinates are too far form the origin. In Revit go to manage, Coordinates, Specify coordinates a point, pick a point on the model and set N/S and E/W to 0,0.

Also go to the Energy Settings in the Energy Optimization panel in Revit and make sure the Energy Analytical Mode is set to "Use Conceptual Masses and Building Elements."

Go to this help topic for additional information: http://help.autodesk.com/view/RVT/2017/ENU/?guid=GUID-2043E09F-40E5-4155-AE28-134F62E54F54

Let us know if you have more questions on this topic, otherwise please accept as a solution so that others can benefit from this information.

Regards

[Anonymous]

i m having a similar problem. 

is there a problem with the service ?

[krishnan.gowri]

The simulation service is working well, however you may have issues with your access to the service or the model you are trying to analyze. You can verify if your submitted model appears in the green building studio (gbs.autodesk.com).  If not, please let us know your account name and/or the model to [email protected] for further investigation.

[Anonymous]

no its not showing. 

Im trying with different models

i m using revit 2017 on parallels