"Application Unavailable" Error in Insight with Revit 2025

[ricardo_valenciar]

I’ve been encountering an issue with Autodesk Insight since yesterday. Every time I try to upload my model for analysis, I receive the following error message:

"Application Unavailable: Internal failure while processing request"

I am using an educational license and have the most recent version of Revit 2025, as well as the updated Insight plugin. I’ve checked my internet connection and verified that I am properly logged into my Autodesk account. Despite this, the error persists.

Has anyone else experienced this issue, or is there a known solution? Any advice or assistance would be greatly appreciated!

Thank you in advance for your help!

Best regards,

[giuseppe_ardito]

Hi @ricardo_valenciar,

Thank you for bringing this issue to our attention.

Currently, we are actively investigating the problem you are facing.

We’re prioritizing this matter and will keep you updated as we make progress.

Best,

Giuseppe

[ricardo_valenciar]

Hi Giuseppe,

Thank you for your prompt response and for prioritizing this issue. I’m currently working on an article and need to analyze the simulation results from Insight to meet my deadlines. Could you provide an estimated timeline for when this issue might be resolved or if there’s an alternative workaround in the meantime?

Your assistance with this would be greatly appreciated!

Best regards,
Ricardo

[giuseppe_ardito]

@ricardo_valenciar ,

I just sent you a message to see how we can streamline the resolution process.

Best

Giuseppe

[parag_swami]

Please let us know if you are still facing any issues. Thanks for using Insight !