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Autodesk Viewer stuck on "Loading"

4 REPLIES 4
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Message 1 of 5
bsweetserYFV8W
1307 Views, 4 Replies

Autodesk Viewer stuck on "Loading"

Hello!

I've been trying to view our NWD file on viewer.autodesk.com on my iPad Pro.

 

I uploaded the NWD file and I can barely see a faded version of the model, but with "Loading" in front. After about a minute, the screen refreshes and the "Loading" screen continues. Left it alone all night, came back, still the same. Loaded apps for Chrome and MS Edge, still the same.

 

IMG_0001.PNG

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4 REPLIES 4
Message 2 of 5
pendean
in reply to: bsweetserYFV8W

@bsweetserYFV8W The free online viewer has NO SUPPORT in any of these forums, and this forum is dedicated to support to this exact web address only

https://drive.autodesk.com/

pendean_0-1717083330091.png

 

 

For your free viewer site support, here is how to get help there

https://forums.autodesk.com/t5/a360-forum/autodesk-viewer-multiple-files-upload-rvt-nwc-ifc-nwd-dwg/... 

Message 3 of 5
bsweetserYFV8W
in reply to: pendean

Thanks @pendean! I'm finding a lot of forums where Autodesk is aware of this happening, and doesn't know, or care, what the fix is?

Message 4 of 5
bsweetserYFV8W
in reply to: pendean

Great Support too!

 

bsweetserYFV8W_0-1717170112247.png

 

Message 5 of 5
pendean
in reply to: bsweetserYFV8W


@bsweetserYFV8W wrote:

Thanks @pendean! I'm finding a lot of forums where Autodesk is aware of this happening, and doesn't know, or care, what the fix is?


Oh well, assuming there is nothing wrong with the file you are viewing (most common issue), or uploading from your iPAD Pro or your chosen iPAD Pro browser (Chrome works better than Safari), or web-connection, I guess you'll have to find another FREE tool for viewing, lots out there, help yourself

https://www.google.com/search?q=nwd+viewer+for+ipad 

 

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