Desktop App not installing new products

[karansohal875]

I was trying to install new Autodesk products through Autodesk Desktop App when I clicks install nothing happens. Although it is installing new updates for already installed products. I tried to reinstalling but nothing working.

[pendean]

While you wait for possibly a long time... all of us, you included, can install new software as well as old ones and all the updates from your Autodesk accounts page here https://manage.autodesk.com/cep/#products-services/all

[rkmcswain]

@pendean wrote:
all of us, you included, can install new software as well as old ones and all the updates from your Autodesk accounts page here https://manage.autodesk.com/cep/#products-services/all

Yes, the desktop app is not needed. Forget about it and use the link above, all is good.

[dcbland]

This does not solve the problem.  Any restart will bring up the notifications alert mentioning older software (3ds Max 2021) that is ready to be installed when I am running 3ds Max 2022.

[pendean]

@dcbland Uninstall ADA, you don't need it, they don't care to support or fix it for most users, your choice moving forward https://www.youtube.com/watch?v=QOoFt10axtc

[jeffED9UU]

[pendean]

Start a support ticket through your subscription portal as explained here https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options#:~....