Latest Revit update not showing

[cliveg]

Three of our four PCs show Revit 2019 ready to install in ADA.  One does not - what can I do about this?

[srinivasarao.potla · Accepted solution]

Hi@cliveg,

Thanks for your feedback.

Do you want to see the Update or Revit product on Autodesk desktop app?

Please try this

        Exit Autodesk desktop app(from system tray menu)
        Stop AdAppMgr Service(task manager)
        %Programdata% > Autodesk > Delete the “SDS” folder
        Restart Autodesk desktop app.

I would like to know more about the issue. could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[Anonymous]

I have the same problem with my ADA not showing revit 2019 updates, i tried deleting the SDS folder but when i restart ADA nothing happens and when i restart the computer and restart ADA it stil only shows upadetes for revit 2018

[srinivasarao.potla]

Hi@jsa-ingholt,

Thanks for your feedback.

Autodesk desktop app display available updates only. it won't show up the installed updates.

could you please provide more info regarding the installed products and expecting updates to show up on Autodesk desktop app?

I would like to know more about the issue, could you please send the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas. 

[Anonymous]

Hi Srinivas

I did as you instructed but there was no logfile in the  Autodesk desktop app folder i took 2 screenshots to show what was in there.

The last screenshot shows what i have installed on the pc.

Best regards Jesper

[srinivasarao.potla]

Hi@ jsa-ingholt,

Thanks for sharing the log files.

It looks like you are entitled to services only.you don't have Revit products in your account.

could you please check that, what are the products entitled to you? 

Regards,

Srinivas.

[Anonymous]

Not meaning to hijack this thread, but I'm having the exact same problem with 2019 versions of AutoCAD and Revit not showing up in the application manager. I was several hot fixes behind in Revit 2019 and had zero notification of them. I followed the instructions to create a log file, but only found a log file in the program data folder, not the local app data folder. Please see attached and advise. 

[srinivasarao.potla]

Hi@Brian.C.Pearce,

Thanks for your feedback.

I have checked the log files. it shows the contract is false for the products installed.

could you please check the contract info for the installed products? could you please check from which account the products are installed?

Here is screenshot.

Hope this helps.

Regards,

Srinivas.

[Anonymous]

So, I'm not exactly sure how to check the contract, but here's a screenshot of my license.
[cid:image001.png@01D4DFDA.C7711AD0]
Since the change in the Autodesk account where we can no longer download our software as individuals, I ended up snagging a trial version of both AtuoCAD 2019 and Revit 2019. When asked for a license, I connected to our license server. The products have worked just fine, but I don't get any updates.

[srinivasarao.potla]

Hi@Brian.C.Pearce,

Thanks for your reply. i have verified your account, i think you don't have access for autocad and revit 2019. could you please check with your software coordinator or admin?

please log in to Accounts portal (https://manage.autodesk.com) with your credentials and check, do you have access for  Autocad and revit 2019 products?

Hope this helps.

Regards,

Srinivas.

[Anonymous]

So i formated my pc and reinstalled everything and that seemed to do the trick for me at least

[Anonymous]

Hmm, I'm probably not ready for such a Draconian measure just yet.