Autodesk Desktop App

[whitebirchstudios]

Hasn't worked for weeks. Common Autodesk!

[irishman_team_kilber]

hi @whitebirchstudios you mite of saw these link

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Desktop-App-freezes-and-...

not sure about this one looks shady http://blogs.rand.com/support/2016/08/autodesk-desktop-app-shows-a-blank-screen-only-and-seems-to-lo...

[hagen.deloss]

Hello @whitebirchstudios

Great to hear from you on the forums! The first article @irishman_team_kilber linked looks like it would be worth looking into, but on the offhand re-installing the Desktop app doesn't solve the issue, I figured I would move this thread over to the Desktop app forum.

@palanivel.gnanasekaran may be able to help you out further.

[whitebirchstudios]

Thanks! I'll try the posted solution when I get a chance.

[irishman_team_kilber]

the only problem i find on that first link it say "windows XP sp2" i don't know it that makes a differences maybe not

[whitebirchstudios]

It seems to have worked.

[srinivasarao.potla]

Hi@whitebirchstudios,

Thanks for your feedback.

I would like to know more about the issue, could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas