Advance Steel does not list in Autodesk Desktop App

[Anonymous]

The title says it all. Why is that?

[srinivasarao.potla]

Hi@tzhng.lim,

Thanks for your feedback.

I would like to know more about the issue.

do you have access to advance steel?

what is the version of Advance steel?

did you signed in Autodesk desktop app?

Could you please try this?

Exit Autodesk desktop app(from system tray menu)
Stop AdAppMgr Service(task manager)
%Programdata% > Autodesk > Delete the “SDS” folder
Restart Autodesk desktop app.

Could you please send me the log files?

Please find the attachment for log file instructions.

Regards,

Srinivas.

[Anonymous]

Dear Srinivas,

Thank you for responding. Your procedure seem daunting. Anyway, I tried uninstalling and reinstall from ADA. It takes me to the web that allowed me to download and install. Upon completion of the install, the ADA lists two updates available for Advance Steel but AS is still not listed. I proceeded to install the updates and I now only see other apps but not Advance Steel. Does that mean any updates available in the future for AS will be listed even though AS itself is not listed?

Tim 

[Anonymous]

Hi@tzhng.lim,

Thanks for your response.much appreciated.

I want to clarify, i didn't ask to uninstall Autodesk desktop app and install. 

I asked log file, if get the log files, then i know about the installed products and what are the entitlements so that its easy to debug the info.

You are seeing updates for Advance steel on Autodeskdesktop app, may i know the versions of the updates

There are two tabs on ADA, one is for products and other for updates.

did you checked the products tab?

what are version of advance steel you have?

what version of advance steel you installed?

Could you please provide the screenshots?

could you please end me the log files?

Regards,

Srinivas.

[Anonymous]

Thank you Srinivas but I think the instruction you gave is for Win 7. We are on Win 10. I don't have time to search for the relevant directories or folders. Here is a snapshot of my ADA;My ADAWe are subscribed to AEC and PDM Collections but we only install what we use. I would like to clarify that I did not uninstall and reinstall ADA. I only did so for Advance Steel. As you can see, after reinstalling AS from the web, it is still not listed in the ADA. The updates that was listed upon reinstall were these two;

1. Dynamo for Advance Steel 2019,
2. Advance Steel 2019.0.1 HotFix 64-Bit.

I elect to apply both updates so it is not shown on the ADA now.

That's it.

[Anonymous]

I tired to give a feedback through Advance Steel itself but the App is not listed as an Autodesk product for feedback. Please post to inform when a resolution have been found.

Thank you,

Tim

[srinivasarao.potla]

Hi@tzhng.lim,

Thanks for your response. 

The screenshots you sent are the product pages not the products list.

Here is the examples of products list tab, updates tab and product page.

Could you please send me the log file?

Regards,

Srinivas.

[Anonymous]

Hi Sri,

Your ADA looks different from mine;

Have I got the right version?

[srinivasarao.potla]

Hi@tzhng.lim,

Thanks for your continues effort and replies.

The screenshot shows you haven't loggedin. please sign with the account you installed the products.

Autodesk desktop app shows the latest product which you have in your account.

You have the latest version of autodesk desktop app.

Hope this helps.

Regards,

Srinivas.

[Anonymous]

Dear Sri,

Thank you for your response. The first screen capture that I posted is the one where I had logged in but Advance Steel does not appear.

Tim