The software has been installed however, when the user tries to sign-in and activate his account, her received this error, "There has been an error, Unable to create directory". Should I uninstall the software and then have the user install the software through the portal?
I'm confused. You talk about an activation issue but your image is showing an installation. Can you clarify
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
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Hello @courtney.lombard,
Please share with us what was the issue was & how was it resolved.
Did it involve Windows permissions during installation?
Natasha
Community Product Support Specialist
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AutoCAD Videos | AutoCAD Crashes or Freezes | AutoCAD Customer Council | AutoCAD System Requirements | Prepare your computer for download | Autodesk Virtual Agent | Clean Uninstall | Steps for Setting-Up Student Software
