Autodesk Access randomly forgets my login information

[jeremy-cornwell]

First off... seems like a very poor introduction of a new 'better' software. It came along with an install of AutoCAD 2024 and though I knew it was coming I hadn't read much about how beta it really is. If there are so many issues it really should have been an option to install or not.  In my office we typically wait a year to install new Autodesk software versions so the 'Beta' in the products can be worked out. But, I was having trouble with a 2023 install so thought would install the 2024 and see if I saw the same issues or not. In the moment it slipped my mind that Autodesk Access would be coming along for the ride.

To my issue though, Autodesk Access randomly forgets my login... I have multiple versions of Revit on my machine and a few of AutoCAD (incl. 2024) plus various other Autodesk software and there seems to be no rhyme or reason to when it forgets my logins. But mainly happens on the '23, '22 & '21 versions of Revit I think.  This morning after being signed in and working fine last Friday... I had to sign in to Revit 2023, and then opened ACAD 2024 and get a web page says I'm signed in and need to click to 'go to product'. Is this a difference between 2023 & prior login types and now 2024 being on my machine is throwing it out of whack?  Can/should I reset everything in order to start over from scratch?  Any procedures for that? Once I can login it works fine for the day I think.

And what's the deal with kicking it out to a web page to sign in? Seems like poor design for users... more chance to lose track of what's open where with a sign-in (especially in my case where it keeps forgetting!!!).

Jeremy in Michigan

[pendean]

Not seeing that issue here with any of our users in our offices so far: perhaps there is a larger issue at play judging by your need to log into your various applications years versions as well.

I see with the 2024s there is an Autodesk Licensing Service update too, did you install that yet?

[jeremy-cornwell]

Hello, and thanks for your response. I am up to date with all updates including the licensing update... at least the Autodesk Access app tells me so (I think I completed that update last week when I installed ACAD 2024 & received this Autodesk Access App). I'm wondering if its a new vs old licensing scheme issue too...

Anyone @ Autodesk watching? Is this expected if you have a mix of versions of Autodesk applications including a new 2024 one with this new app? I'll ssee what happens tomorrow morning & through the week.

[pendean]

@jeremy-cornwell   This is not the forum for licensing issues sadly: that is over here https://forums.autodesk.com/t5/installation-licensing/bd-p/24

I recommend you start a new topic focusing on this aspect of your issue rather than the easy-to-get-distracted-by ACCESS tool 

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@jeremy-cornwell wrote:
I am up to date with all updates including the licensing update... at least the Autodesk Access app tells me so

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Not sure that means anything really, since you and I know this tool is sketchy at best: why not confirm for sure, download it from your Accounts Page then run it (either way, restart your PC then test your login issue again) https://manage.autodesk.com/products/RVT?version=2024&platform=WIN64&language=EINT

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@jeremy-cornwell wrote:
Anyone @ Autodesk watching?

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If you want Autodesk Support, you'll need to actively and deliberately Open a support case with Autodesk:
https://knowledge.autodesk.com/customer-service/account-management/users-software/support-options/we... 

Hope any/all of that helps.

[jeremy-cornwell]

My issues were not present in any version prior installing ACAD 2024 along w/ Autodesk Access and are now...  My licensing type has not changed... the only change is that I installed AutoCAD 2024 which came with the Autodesk Access 'update'. My licensing is fine, its the systems that checks it and makes it so I don't have to continually enter my credentials every single day that has changed. My understanding currently is that it is a result of Autodesk Access? Maybe I'm wrong...  Really impressive highlighting and arrows though!!!

I'll challenge you... try to install the licensing update and see what happens. On my machine (with full admin rights) I download and run it...get an hourglass briefly then nothing. And see if you can find proof any of these Autodesk elements are installed in the regular Windows locations, nothing for licensing or Autodesk Access under Windows 10/Apps & Features.

I'm frustrated to have to deal with this daily now when everything was working fine. I'm wondering if an Autodesk employee will respond and have an explanation or quick solution. Beside that I'll likely also be opening a support case... though its another hassle to go through that I don't feel I should have have to do.

This morning after working in and out of programs without issue, after signing yesterday early morning and things working OK through the day... same issue. Not signed in, in Revit, ACAD 24 or Autodesk Access. Not an ideal user experience after installing a new program version and an 'updater' that simplifies things.

[pendean]

@jeremy-cornwell Friend, about half of our office is on many 2024s and none of us are getting logged out.
And so far I'm not seeing anyone else let alone masses and masses of users in these forums reporting this issue. Sorry.

Contact Autodesk Support, you've got something unusual going on, they need to get into your systems to dig deeper.

Best of luck.