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FATAL ERROR PLANTCUSTOMPARTS

5 REPLIES 5
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Message 1 of 6
serge.morel
218 Views, 5 Replies

FATAL ERROR PLANTCUSTOMPARTS

Hello,

We are using PLANT 3D 2017.1 Update.

PLANTCUSTOMPARTS when we want to change metric to anglo-saxon units, we very often a fatal error (see attached file)

Whether the project is mixed or metric it's the same error !

 

When we used PLANT 2016 we did not have this problem.

 

Do you have a solution ?

 

Thank you

Best regards

5 REPLIES 5
Message 2 of 6
h_eger
in reply to: serge.morel

Hi @serge.morel,

 

Unfortunately I can not reconstruct your problem, with me everything is correct.

 

 20-04-_2017_13-11-58.jpg

-

If my reply was helpful, please give a "Kudo" or click the "Accept as Solution" button below (or both).

Hartmut Eger
Senior Engineer
Anlagenplanung + Elektotechnik
XING | LinkedIn

EESignature



Message 3 of 6
serge.morel
in reply to: h_eger

Hello,

 

Several computers they have this problems.

Even with project default PLANT 3D 2017 we have the same problem.

 

We noticed that we have this problem at PLANT restart then change project.

 

See the screecast.

http://autode.sk/2pGgUIR

 

 

Best regards

Message 4 of 6
h_eger
in reply to: serge.morel

Hi @serge.morel,

 

For me this problem is not reconstructable please create a support case with Autodesk.

-

If my reply was helpful, please give a "Kudo" or click the "Accept as Solution" button below (or both).

Hartmut Eger
Senior Engineer
Anlagenplanung + Elektotechnik
XING | LinkedIn

EESignature



Message 5 of 6
jshubin
in reply to: serge.morel

This is a VERY COMMON problem. We had this in 2016 and again in 2017. Our company loses hundreds in lost time starting and restarting the program often. In most cases it happens when navigating, but I've watched it happen when substituting parts.

 

https://forums.autodesk.com/t5/autocad-plant-3d-forum/fatal-error-of-death-is-back/m-p/7004015/highl...

Message 6 of 6
serge.morel
in reply to: h_eger

Hello,

 

To reproduce the probleme :

- Start PLANT 2017, it opens with the last project in progress (example "project default")

- Start PLANTCUSTOMPARTS, change units metric->anglo-saxon and anglo-saxon->metric

- OK it works

- Close current project and open another project

- Start PLANTCUSTOMPARTS, change units => FATAL ERROR

 

Every time we reproduce this sequence we have FATAL ERROR

 

Thank you.

Best regards.

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