Community

"This file is taking longer than usual to load. " Message for almost 24 Hr

"This file is taking longer than usual to load. " Message for almost 24 Hr

Anonymous
Not applicable
3,666 Views
28 Replies
Message 1 of 29

"This file is taking longer than usual to load. " Message for almost 24 Hr

Anonymous
Not applicable
‎11-09-2020 04:29 PM

I have been getting this message for almost the last 24hrs

 

"This file is taking longer than usual to load. If the file is particularly large, or if your internet connection speed is slow, this may be expected. Otherwise, you may want to retry opening the file."

 

Autocadweberror.png

 

My file is only just over 100kb and I have no issue with my internet connection speed.  I have retried multiple browsers, computers, times of day.

 

Any idea on when this will be fixed?

 

There was another post about this but it got hidden by a moderator.

Report
Accepted solutions (2)
Solution 1
Solution 2
3,667 Views
28 Replies
Replies (28)
Message 21 of 29

mwn
Alumni
Alumni
in reply to Anonymous
‎11-13-2020 01:39 PM
Accepted solution

Hello,

 

Please try opening your drawings again. We believe we know what the issue is and pushed a fix. Please let us know if this problem continues.

 

Best regards,

-mike

“https://damassets.autodesk.net/content/dam/autodesk/logos/autodesk-logo-primary-rgb-black-small_forum.png”
Report
Message 22 of 29

Thomas_Stuehle
Alumni
Alumni
in reply to Anonymous
‎11-13-2020 11:41 PM
Accepted solution

Hello @rosenbau2 @bshafferVEXKP @Anonymous @Anonymous 

 

Did the post by @mwn help you and answered your question?

 

A fix was pushed to solve the issue - please check the behavior again and let me know the outcome. If it still appears I will communicate this internally.

 

Looking forward to your update.

 

Best regards,

Thomas

 

 

-----------------------------
You found a post helpful? Then feel free to give likes to these posts!
Your question got successfully answered? Then just click on the 'Mark as solution' button.


Thomas Stühle
Technical Support Specialist
Report
Message 23 of 29

Anonymous
Not applicable
in reply to mwn
‎11-14-2020 12:42 AM

Thank you for the fix.  It appears to be back to normal now

Report
Message 24 of 29

rosenbau2
Participant
Participant
in reply to Thomas_Stuehle
‎11-14-2020 06:32 AM

So far so good - thank you.

Report
Message 25 of 29

Thomas_Stuehle
Alumni
Alumni
in reply to rosenbau2
‎11-16-2020 12:26 AM

Hi

 

Perfect - thank you for your feedback.

 

I am happy that you can move on working and the issue got resolved. Thanks @mwn and the team for the fast action.

 

Best regards,

Thomas

-----------------------------
You found a post helpful? Then feel free to give likes to these posts!
Your question got successfully answered? Then just click on the 'Mark as solution' button.


Thomas Stühle
Technical Support Specialist
0 Likes
Like
Report
Message 26 of 29

Anonymous
Not applicable
in reply to mwn
‎11-17-2020 09:33 AM

Thank  you, I can't tell you how much this program has meant to my remote classes I teach...

 

Kelly

Report
Message 27 of 29

mwn
Alumni
Alumni
in reply to Anonymous
‎11-18-2020 11:55 AM

Very glad this is resolved for you and your students. Please do not hesitate to reach out directly to me if anything like this happens again.

 

Best regards,

-mike

“https://damassets.autodesk.net/content/dam/autodesk/logos/autodesk-logo-primary-rgb-black-small_forum.png”
0 Likes
Like
Report
Message 28 of 29

berikas
Community Visitor
Community Visitor
‎01-21-2022 05:16 AM

I have same error when trying to open dwg file in webapp with firefox browser

Is there solution to fix it? It wokrs fine with Edge, but not Firefox. 

BR

Erikas

0 Likes
Like
Report
Message 29 of 29

pendean
Community Legend
Community Legend
in reply to berikas
‎01-21-2022 10:16 AM
>>>...It wokrs fine with Edge ...<<<
@berikas Known issue for users, you have an answer that works for now.
0 Likes
Like
Report
Report a website issue