Samsung Tablet Performance

[software]

Since last Thursday (18 Nov 2021) my AutoCAD mobile workforce has been reporting slow refresh, slow panning, shaking graphics, lockups (especially after screen timeouts / lock displays) and long delays on Samsung Tablets Model S5e. Even the download speeds are noticably slower. I am an old IT geek so I performed many standard checks including Android software updates, Acheck for AutoCAD updates on Google Play, restarting apps, shutting down all other apps, restarting tablets - all without success. I also have a recently purchased iPad Pro and I NOT experiencing any issues. In fact, with testing including side by side, both connected to the same WiFi, the iPad is astonishingly faster even downloading a 10mb AutoCAD drawing from Dropbox than the Samsung Galaxt Tablet.

Is anyone aware of Samsung Android / AutoCAD Mobile on Android performance issues especially the lockups after screen timeout?

[BaraaAlkhalaf]

Hi @software 🙂

Have you tried to remove the application and download it again? If not, please do this step and check the performance.

Thanks

[software]

All issues are continuing if not getting worse. I have uninstalled and reinstalled the app and on 1 Samsung S5e Tablet I have rebuilt it - reset to factory settings and deleted all data. I have even tested free version versus paid without success. No change to the issues being experienced.

Android software versions: T725XXU2DUJ1 / T7250LM2DUJ1 / T725XXU2DUJ1

AutoCAD Mobile App version: 5.4.0

I am now seriously concerned and have started testing alternative (NOT Autodesk) apps.

[germanusresorts]

If your pill is slowing down it can be that its tough power is filling up, so it is really well worth checking thru the Storage setting. Go to Settings > Battery and tool care > Storage.