Upgrade to Premium on AutoCAD mobile not working

[Anonymous]

Hi there,

‘I paid for an annual subscription to Mobile Premium through the App Store but the app is still showing ‘AutoCAD Free’ desk-items having signed out and back in again. Have checked my account with pp store and payment was made on 3 nov.

help as I need this up and running urgently.

regards. Rob

[pendean · Accepted solution]

This is peer support, no one has access to your purchase info... but some users find logging out, removing and reinstall the app, then logging back in helps solve this issue.

Double-check and ensure the email log-in is the exact same as the purchasing log-in. That's important too.

If not, go back to the APP store or your confirmation email and find a way to contact them direct.

[Anonymous · Accepted solution]

Hi there

i have same problem with you, i've already tried 3 times, contact apple n autodesk, they only reset my purchase, have no solution for more.

Apple said ' u must contact the developer', autodesk said 'u must contact apple support'........

do ur problem has been solved yet?

Thanks

[Anonymous]

Hello everyone,

I'm having the same problem; Can't access premium content.

I tried reinstalling the app and still nothing.

[Anonymous]

Is this app a scam? 

[Anonymous]

I have the same problem, has someone gotten information about this issue?

my upgrade payment has been successful but the application still can not be used. Some one help me please.......

[pendean]

You need to contact the AutoCADMobile team direct:
[email protected]

Or contact your credit card company and get a refund.

[Anonymous]

Have similar issue with monthly subscription, tried everything from re-installing to re-subscribing, end up being charged but unable to use the app and no real support. I am only an occasional user, but I haven't been able to use it for best part of 3 months now. Have a change of design I need approved urgently and can not edit a drawing. I do not have time to be chasing my subscription for hours online, can't get hold of a number to call either... I want a refund, feel like I've been scammed.  

[pendean]

Contact your credit card company (or bank), put a stop to the payments, and get a refund.

[Anonymous]

I have same problem. Made a premium upgrade for AutoCAD on my Ipad. However itbis not working and still stays as free version with no features of premium. Payment has already been taken. Whom should I contact to resolve the issue.

[pendean]

Contact your credit card company or Apple iTunes and request a refund if contacting AutodeskMobile Team gets you no responses from [email protected]

[Anonymous]

I have the same problem. Been 2 months now so far received no help from either Apple nor AutoCAD.

[Anonymous]

I have the same problem, as anyone had any luck finding a solution?

[Anonymous]

Nothing, it's been over a year. I gave up hope 😕

[Anonymous]

Does Autodesk take 360 product seriously?

[pendean]

For most users...

1. Log out of he app then Un-install the app
2. Delete the cache and other files of the apps (do it via file manager if an option on your device)
3. Restart your phone
4. Re install the app and log back in.

To contact the AutoCADMobile team direct: [email protected]

[Anonymous]

That way I had tried many times，but it do not work.

It is always free 

[pendean]

That usually means your log-in is not associated with a full license: did you purchase a license yourself or did you company do it for you, or is this part of another Autodesk subscription?

[Anonymous]

I finaly got an answer from Autodesk support

Thanks for contacting AutoCAD mobile support.

We are constantly reviewing our product in order to determine whether we are doing everything we can to achieve great result. Recently we have launched a new enhanced version of AutoCAD mobile app. We are aiming to provide a more robust experience with improved graphics and functionality that more closely resembles the desktop version of AutoCAD. In order to do so, we have temporarily limited functionality of the latest release.

All of our efforts are aimed at improving the new version, so we are constantly adding new features and are open to your feedback. We believe that we can do better if we had more insight in what you do and what your needs are. Tell us more about your work processes and place of AutoCAD mobile in it.

Since our billing process is done through app store we can't demand a refund on your behalf.
You may cancel your AutoCAD mobile Premium subscription at anytime and cancellation will be effective immediately. Should you choose to cancel your Premium Account, please note that you will not be automatically issued a refund for the remaining period.
(...)

So basically I payed for something that doesn't correspond to what Autodesk said it would be and I cannot use it for my work and... no refund!

Autodesk has an app available for download and a PAYED premium version that Autodesk  failed to mention that IT DOESN'T WORK!!!

[pendean]

You will want to ensure your device's app store will not auto-renew the subscription price either way: AutoCADMOBILE is not a one-time payment software.