Tool Catalog not loading

[creed]

Multiple users on our network have lost their tool catalogs. It seems that for some unknown reason users started losing access to their tool catalogs. Now they just get a blank New Palette and all the tools from our company catalog are missing. Problem is that everyone uses the same profile and it did not change. About 25% of the users still have access to the Tool Catalogs when they start AutoCAD.

I still have mine (CAD Manager) and can't seem find the problem. We are using AutoCAD MEP 2017.

I have attempted the following without success to repair the problem:

1. reload the profile.

2. Re-create the Tool Catalogs

3. Repair AutoCAD

[pendean]

What changed on the server or whatever your common shareable resources location?

[creed]

That is a good question. I did not change anything to the profile and IT swears they didn't change or update anything on the network.

I have deleted the old profile and rebuilt a brand new one and the tool palettes seem to be showing up again today, so I am not positive if the profile was corrupt or if I just got lucky today.

[Chris Reed]

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