FATAL Error: Unhandled Access Violation Reading 0x0008 Exception at D9B808B8h

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Hi!
I am a geology student trying to import and use custom hatches which are representative to those used in the industry. Those ANSI, ISO and default hatches are not diverse enough. My TA has provided a map with dwg files and a custom made cuix just for this.
Her instructions are:
- paste the map in C:/Program Files and not in C:/Program Files(X86).
- Then using hte CUI command load the custom cuix wich is held in the map newly pasted to program files.
This is where my problem occurs.
After doing so the program crashes and after launching it, it immediately shows message:
"FATAL Error: Unhandled Access Violation Reading 0x0008 Exception at D9B808B8h".
I have not found a similar problem to this. I am also a novice user, so it is entierly possible that I have mistakenly forgot to click something, although I believe that the instructions are far to simple to mess up.
Does anyone have any idea what to do. Any suggestion is much appreciated.
Thank you in advance.