Cannot load map online

Cannot load map online

Anonymous
Not applicable
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Message 1 of 3

Cannot load map online

Anonymous
Not applicable

I am able to load map online data on my 2017 map 3d version, but not able to in newly installed map 3d 2018 version. I have run the hotfix (that's why it works on 2017 version) . I receive the error " you do not have permission to access online map data" go to account settings and check your entitlement to use online maps"

when I click on the accounts settings, it only requests a log id or password change or update, there are no accounts settings or permissions.

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Accepted solutions (2)
1,375 Views
2 Replies
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Message 2 of 3

pendean
Community Legend
Community Legend
Accepted solution
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Message 3 of 3

Anonymous
Not applicable
Accepted solution

Thank you, I had downloaded the fix with my own credentials, however due to our company securities, it needed a higher admin permission to accept the download, then it worked!

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