autocad map map 3d 2015 crashing

Anonymous · ‎04-08-2016

Can someone help me.. I am a stand in IT cover for a site, i have been having ongoing issues with autocad map 3d 2015 crashing. User has been given new pc and hdd has been rebuilt and software reloaded, yet he still has same issue. another user with same setup has no issues. I will post the windows log files below. if anyone could point me in the right direction to fixing this random crashing it would be gratefully appreciated.

Log Name: Application

Source: Windows Error Reporting

Date: 06/04/2016 11:40:10

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: PWxxxxxGB

Description:

Fault bucket 115227010, type 22

Event Name: AppHangB1

Response: Not available

Cab Id: 0

Problem signature:

P1: acad.exe

P2: 26.0.210.0

P3: 541144df

P4: 09d3

P5: 2048

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\Users\ex1crookch\AppData\Local\Temp\WERD643.tmp.appcompat.txt

C:\Users\ex1crookch\AppData\Local\Temp\WERD6E0.tmp.WERInternalMetadata.xml

These files may be available here:

C:\Users\ex1crookch\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_acad.exe_18c34d7eeba86d026d5f2201db560a1b9eca8d_15dfe225

Analysis symbol:

Rechecking for solution: 0

Report Id: ed56242d-fbe3-11e5-b270-f8b156d8155d

Report Status: 0

Event Xml:

<Channel>Application</Channel>

<Computer>PWxxxxxGB</Computer>

</System>

<Data>AppHangB1</Data>

<Data>Not available</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

</Data>

<Data>

C:\Users\ex1crookch\AppData\Local\Temp\WERD643.tmp.appcompat.txt

C:\Users\ex1crookch\AppData\Local\Temp\WERD6E0.tmp.WERInternalMetadata.xml</Data>

<Data>C:\Users\ex1crookch\AppData\Local\Microsoft\Windows\WER\ReportArchive\Critical_acad.exe_18c34d7eeba86d026d5f2201db560a1b9eca8d_15dfe225</Data>

<Data>

</Data>

</EventData>

</Event>

Log Name: Application

Source: Application Hang

Date: 06/04/2016 11:40:11

Event ID: 1002

Task Category: (101)

Level: Error

Keywords: Classic

User: N/A

Computer: PWxxxxxGB

Description:

The program acad.exe version 26.0.210.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1548

Start Time: 01d18fe30028fe7c

Termination Time: 112

Application Path: C:\Program Files\Autodesk\AutoCAD 2015\acad.exe

Report Id:

Event Xml:

<Channel>Application</Channel>

<Computer>PWxxxxxGB</Computer>

</System>

<Data>C:\Program Files\Autodesk\AutoCAD 2015\acad.exe</Data>

<Data>

</Data>

</EventData>

</Event>

Thank you for your time.

Jonathan

Anonymous · ‎04-08-2016

Hi,

you need to describe in more detail when exactly the crash happens.

How often does the crash happen?
Is the crash related to something such as working in specific file, using specfic funtion?
What action does the user perform?
Is there any specific error message before Map disappears?
Have you installed latest SP?
Since when does iusse occur?

So many questions.....

You need to find out what the circumstances are which cause Map to crash:

- has it to do with specific data sets (drawing files)?
- has it do with a specific user (same crash if different user logs in)?
- and so on.

When Map crashes and the CER report window pops up you can look at the detailed error report (XML file) - sometimes (but only sometimes) it gives you a hint why Map crashed.

Are you sure it is Map - the error reprot says something else: "C:\Program Files\Autodesk\AutoCAD 2015\acad.exe"

Good luck, Rob

Anonymous · ‎04-08-2016

Thank you for your reply i will get the user to answer these questions and get back to you as soon as i can.

Anonymous · ‎04-11-2016

These are the answers given by the user to your questions hopefully we can narrow down the issue:

Hi Jon,

In answer to the above questions please see my responses below,

Could be three times a day, or as infrequently as once a week.
The crashes seem to happen with specific drawings.
The action that always seem to cause the crash is save.
Map does not disappear, the system freezes.
Can't answer this one.
The crashes have occurred from the beginning.

Please see my second answer.
Nobody else uses this system, however, Dave Bowman has similar problems with his system occasionally (possibly the same files).

Regards,

Chris.

Anonymous · ‎04-11-2016

Hi,

if it seems to happen with specfic drawing files:

- use commands "purge" and "audit" to clean up drawings

That Map freezes doesn't mean it has crashed. It could be busy and be blocked.
Has user waited for some time (5, 10 min or longer) to see if Map recovers or is Map really "gone"? What does TaskManager tell you - is acad.exe using up CPU, is harddisk spinning?

Search for "autocad freeze save drawing" to see in which situations a similar issue has occurred and how it was resolved,

Also - make sure latest SP ist installed. Always a good thing to do.

Rob

Anonymous · ‎04-11-2016

Im getting the user to try the purge and audit and asked him whether he has waited for it to come back or if it just dissappears. will have to wait for his reply. i havent seen the crash myself so cant tell you about the cpu etc. as the user doesnt know how to check these things which is why i am on site. I have asked him to inform me when it crashes again so i can do the other checks.

Anonymous · ‎04-11-2016

also latest sp is installed

Anonymous · ‎04-11-2016

User has frequently purged drawings and has waited numerous times over ten minutes, it mostly never recovers. I am just waiting for it to crash again now so i can look at task manager for the user and see what goes on. will reply when i have done this. thank you for your help so far, muchly appreciated.

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autocad map map 3d 2015 crashing

autocad map map 3d 2015 crashing

autocad map map 3d 2015 crashing