Installation problem with AutoCad LT 2016 on Lenovo M93p(10A9) Series PC's

[Anonymous]

Hey Everyone, got a interesting problem here and hoping someone might have some insight. I'm a Deskside Technician in a corporate environment and we have a Windows 7 image we use on all our Lenovo PC's. I am currently having issues installing AutoCAD 2016 LT on the Lenovo M93p(10A9) series workstation. We are getting a Error 1324: The folder path 'My Documents' contains a invalid character. Our My Documents is pointed to a network share that has Dollar signs in the path. In an attempt to resolve the issue we redirected the path in the Registry(Shell folders, User Shell Folders) to a local folder on the C: Drive. Also disabled antivirus(TrendMicro) and a program called AppSense which is used for user profile settings retention and elevation of admin rights to applications in our enviroment. We still get the error. I have given my network profile local admin, removed all files from the %TEMP% folder and also ran the setup as ADMIN to no avail. The interesting part is if we take a previous verison PC(M93p - 10A8, M92p - 3209) and disable both Appsense and TrendMicro the app installed without issue.  I have checked the registry shell folders on the legacy machines in relation to the 10A9 and confirmed both were identical. The versions of the Windows 7 image are identical, yet we can't install on the 10A9 model machine. The same Error 1324 shows in the Windows event log but doesn't have much to say on the matter. I am unsure of which autocad log to attach for troubleshooting so if there is a particular file that i can attach please let me know. 

Also if there is something simple i missed please let me know too. Any ideas on this matter would be greatly appreciated. 

Thanks in advance 🙂

[pendean]

Have you seen these AKN topics?
https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Error-...
and
https://knowledge.autodesk.com/support/autocad-map-3d/troubleshooting/caas/sfdcarticles/sfdcarticles...

[Anonymous]

Hey Pendean, thanks for responding.

Indeed I have and the first KB article refers to previous versions of AutoCad that don't apply to my problem. Even so I looked at the setup.ini and confirmed the location where the app was attempting to install was %program files%\Autodesk which works on previous Lenovo Model PC's.

The second KB article suggests to adjust the Shell folders in the registry so the My documents, pictures, and music are pointing to local folders on the PC. I had attempted this without success.


Best Regards,


Paul Haines
Deskside Technician | Information Technology
Long View Systems on behalf of ENMAX Corporation
Email:[email protected]
Phone: (403)514-2030
Address: 141 - 50th Avenue SE, Calgary, Alberta, T2G 4S7
www.enmax.com

[http://intramax.enmax.com/employee_services/brand/ENMAX-wordmark.jpg]

[Anonymous · Accepted solution]

Update from Last week - i was able to resolve the issue when i re-imaged the PC a second time. It appears there might of been corruption with the Windows 7 OS that was installed on the PC when i was attempting to install the program and the Win 7 user profile being created was corrupted. Once PC was re-imaged the application installed successfully.