Ghost file opens in a band above live file AutoCAD LT 2020

Anonymous · ‎10-18-2019

When opening AutoCAD LT 2020 and opening a file, I get a ghost version of the file, sat in a band at the top of the 'live' drawing. Also, my layer properties box doesn't open properly and my usual settings (properties box, xref box don't open either). Thought it was a clash with AutoCAD 2016 remaining on my machine, had that removed, appeared better, but it has returned to be causing an issue.

Have attached a couple of images that hopefully help explain the problem.

Oddly once I have opened a file, if I close down AutoCAD then reopen it opens the file fine, albeit still missing my usual settings.

pendean · ‎10-18-2019

>>>...if I close down AutoCAD then reopen it opens the file fine...<<<
That usually means your video card is choking under 2020: start GRAPHICSCONFIG command and turn off hardware acceleration to see if that helps.

You also need to make sure you have the 2020.1 update installed: ABOUT command will confirm what you have installed.

Ways to fix missing command palette are noted here https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Palett...

HTH

Anonymous · ‎10-18-2019

Many thanks @pendean

I have turned hardware acceleration off and checked the version and I am on 2020.1.

I will see how I go when I log back on on Monday and hopefully just turning off hardware acceleration will rectify the issue. I will work my way through your suggestion to fix missing command palettes and hopefully get that sorted too.

Fingers crossed 🙂

Anonymous · ‎10-21-2019

Looks like that didn't work so back to the drawing board (so to put it).

pendean · ‎10-21-2019

What is the make and model of your laptop/desktop?
What is the video card being used by AutoCAD?

Anonymous · ‎10-21-2019

I am using a Dell OptiPlex 7020 and it appears that CAD is using the 'Intel (R) HD Graphics 4600' graphics card.

What I am struggling to understand is why has it been fine for months and only now has it starting causing me problems.

pendean · ‎10-21-2019

Is that the only video card on that PC? The HDGraphics series are base model strip down offering that is really only good for non-CAD duties.

Either way, updated video card drivers may help, here is how to do that https://www.windowscentral.com/how-properly-update-device-drivers-windows-10#update-graphics-drivers

Anonymous · ‎10-22-2019

My machine also has the AMD Radeon (TM) RS 240 graphics card. I will make sure they are both up to date and see if that helps.

pendean · ‎10-22-2019

You have to get AutoCAD to use the Radeon too, which it is not according to your last post. here is how to do that https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/How-to-f...

Anonymous · ‎10-25-2019

Trying to get IT to sort this out. They couldn't force Radeon to be the main graphics card, something about this particular PC or something. I have left it with them to sort out so hopefully they are working on it!