FATAL ERROR

[Anonymous]

Hello Sir,

We have receive the following  error in autocad 2013 lt I have used windows 7 64 Bit OS. Autocad 2013 lt is 64 bit installed.. 

Fatal Error :- unhandled access violation reading 0x6be77be77b88 exception at 6a33c220h.

Please help me to resolve the issue.

[john.vellek]

Hi @Anonymous,

Is this happening just with one file? If so, try running Recover on it. Please let me know if that gets the file open or not. You are welcome to attach a sample file here as well so that I might duplicate on my side.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Emmsleys]

Hello @Anonymous,

Welcome to the Autodesk Community!

If you could provide a sample file and a bit more detail of your fatal error issue that would be helpful when troublshooting your problem. 

Does this happen with all files? 

Are you files saved locally or to a network or cloud? 

Is this happening for multiple users? 

[Anonymous]

No.Its Not happening with one file. Its happening with the working any .dwg file. Today we have receive different error & autocad program close

automatically.please see the below image & help me to resolve the issue ASAP.

[Anonymous]

This happen with any working .dwg file & only one users desktop in our network.

we have save the file nwtwork as well as local desktop.

only one user receive this error.

Please suggest me to troubleshoot this error.

[Anonymous]

Please find herewith attached report file view in the above post.

[pendean]

LT2013 is not new.
Win7 is not new.

So what is new with the PC or network or where the files are located? Something changed to trigger these crashes I suspect.

[Emmsleys]

As a test to see if AutoCAD LT 2013 continues to crash can you try the following: 

• Save a file locally 
• Log on as a different windows user:
  • Create a new user account with full access and test AutoCAD LT 2013 in that environment. 
• Run your OS in a selective start up and test AutoCAD LT in that environment. 

Have you applied all updates to AutoCAD LT 2013: AutoCAD LT Downloads

[Anonymous]

Hello Mam,

we have check all the process, installed latest service pack updates of autocad. but after that today we receive another error on same user. Please see the below image.

What we can do for avoiding this type of error.After that autocad crash & not responding.

 

[pendean]

What about the questions I asked above? If you ignore questions asked it will take longer to help you remotely with your old software.

Also: Is the problem unique to one user? or ALL users?
Is the problem limited to one file, certain files, or every single file?

[Emmsleys]

@Anonymous, 

You can try the following to see if it helps( reference: AKN article😞 

If you are able to open the drawing:

• Save the drawing to an earlier dwg version or use the DXFOUT command to save the file as a dxf and then use the DXFIN command to save the file back to DWG format.

If you aren't able to open the drawing:

• Use a tool to convert the dwg-file into a dxf-file 

It would be helpful if you can confirm the following: 

• Issue with all files even a brand new file
• Issue with all users even a brand new user account
• Issue still occurs in a selective start up 

Would it be possible to provide a sample file too? 

[Anonymous]

Hello Sir,

As per your below post,

"LT2013 is not new.
 Win7 is not new.

So what is new with the PC or network or where the files are located? Something changed to trigger these crashes I suspect."

I have attach here the error file of the auto desk. Please check this file you can understand the mainly issue. We have update the autodesk 2013 LT service pack 2, but some of the different error receive that user the error messages i have already post.If you want remote access of this PC then i can arrange it on working session you preferred.  

[Anonymous]

Hello Mam,

As per your instruction we have follow this things but same error issue persist. please find the attachment of dump file &  fatal error image . 

Please suggest some better solution for this issue. 

[Anonymous]

The error continues. We have  send this error to autocad support . please refer the following images for reference & help me to resolve this issue. 

[Emmsleys]

Let me check the crash report and I will get back to you as soon as I can. 

[Emmsleys]

Looking at the crash report at first glance I would recommend the following. 

Uninstall/ Re-install Microsoft C++

Uninstall/ Re-install Microsoft .NET 

The Microsoft visual run time populated seemed to raise a flag. It could be a mixture of both C++ and .NET. 

I would also suggest disabling the desktop app.  

I couldn't clearly determine what graphics card you are running on this system, are you only running a Intel HD Graphics card? Are you running AutoCAD LT 2013 on a laptop? 

[Anonymous]

Thank You mam.

As per the above email Now we have reinstall the Microsoft C++ & Microsoft .NET. The autodesk autocad 2013 lt is in under testing .

If any error received after this changes we will post on the forum.

Thanks.

BR,

Anil Takalkar 

[Emmsleys]

@Anonymous, 

Just following up with your thread to see how the testing is going. Post back if you need other suggestions. 

[Anonymous]

Hello Mam,

Sorry but again this error received after the re installation of  Microsoft C++ & Microsoft .NET. Please find the below images for your reference & suggest me to resolve this issue.

[Emmsleys]

Can you send me a NFO file? 

I'll need to do some research on this topic.