Error message when loading a drawing

[Anonymous]

When I try to open a drawing I get this message- only on this drawing from the surveyor we are using. No other consultants have an issue opening this drawing and we have no issues with our other drawings.

acdbmodeldochost.cp@68;ehandleinuse

[markcalloway]

Hi,

Please can you upload a screenshot of the error you are getting.

Also can you answer the following questions and someone on the forums may be able to help you:

What version of Autocad are you using?

What file type has the surveyor sent you?

Please list step by step instructions on how you are opening this file?

And if you can provide any other information that you may think would be helpful and hopefully someone can help you.

Regards,

[pendean]

If RECOVER command does not open the file correctly, then ask the file creator to "save as autocad" to remove custom objects rom their variant of AUtoCAd before they send you a new DWG file.

[Anonymous]

I am using Autodesk AutoCAD LT 2017

Surveyor has sent DWG file

 

[Anonymous]

Hi Mark- to open the drawing I am double clicking the file to launch the drawing, the first thing that appears is the message I uploaded screen print of- when you click ok it closes the program down and asks you to send an error report. I have done this dozens of times now and nobody seems to get back regards the problem.

I have (a couple of times) managed to load the drawing, but as soon as I try to print it, at the stage I am creating a window around the area to print I get another message saying the program has to close. This has only happened twice and I cannot get it to open at all now.

As I said previously other consultants can open with no issues. Also whilst working in a previous office I could open the same file with no issues- they were operating a later version of CAD though.

[Anonymous]

Hi Mark, I have managed to open drawing again and tried to print it- I have screen shot the error message I get this time.

All I have done is opened drawing

selected to print and as soon as I draw print window this message has appeared.

Again when I click ok it closes CAD down and asks me to send an error report.

[Anonymous]

[pendean]

.... then ask the file creator to "save as autocad" to remove custom objects From their variant of AUtoCAD before they send you a new DWG file.

[Anonymous]

Hi they have resent files and I still cannot open, however they advised on email: All the survey data is processed outside acad and then imported into acad as a dxf to create a file everyone can use so there shouldn’t be any custom objects.  If there is still a problem I will create a new dxf from our software and send that.

I will ask them to do this, however on going back to files on other projects that they have produced for me (they are topographical surveyors) , I can no longer open these- these files all have a dialogue box that opens when you load the drawing to say this drawing requires recovery. The last time I opened these files was on autocad LT 2007 at my previous office and I had no issues.

As I said earlier all other project consultants can open these files no problem, I am using LT 2017- is this the reason I cannot open files now?

[Anonymous]

Hi - not sure if this helps, but before loading the survey drawings I can actually see a preview of it in the box on the right, but once licked to load it comes up with the error code.

[pendean]

preview means nothing: it's a static picture in the DWG file like your favorite pet picture on your phone 🙂

Show us this DWG file please: share it here.