Cancel subscriptions

[Anonymous]

I somehow have two subscriptions.

I have become disabled.

I no longer need nor can I afford either of these.

I do NOT have my order number for either and without that it seems impossible to cancel.

It is either absolutely AWFUL web interface or Autodesk is making it hard to cancel so they can keep that subscription money coming in!

Try talking to a human being! It won't happen!!

[pendean · Accepted solution]

Do this https://knowledge.autodesk.com/customer-service/account-management/subscription-management/manage-co...

Or call your credit card company (or bank), speak to a human, and ask them to stop renewals on your card. You can do that too.

[Emmsleys · Accepted solution]

Hi @Anonymous, 

I will go ahead and escalate your case so that you can speak to someone on our Customer Service team to help with canceling your subscription. 

[Emmsleys]

Post back in the thread should you have any other questions about AutoCAD LT, I'd be happy to help to the best of my ability. 

[Emmsleys]

Hi,

Did any of the posts in the thread help with you issue?

Please post back in the thread if you are still having an issue with AutoCAD I'm sure the community will be more than happy to help.

Thank you for your time.

Sarah Emmsley