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Xref & XR Command freezes computer everytime

cmorrone.cjl.ytn
Explorer

Xref & XR Command freezes computer everytime

cmorrone.cjl.ytn
Explorer
Explorer

Recently we upgraded to Autocad 2018 and 2020 while getting new computers. Out of the 6 people in our office that received new computers and upgraded at the same time, only 2 of us our having the issue where typing 'Xref' or 'xr' freezes our computer instantly whether it is a new drawing, old drawing, or template. Oddly enough, if we use the command 'classicxref', the menu pops up instantly and works flawlessly. I worked my way down thru all the other xref related commands that auto populate when typing 'xref' and the also all work, with the exception of the xerf or xr. -xref works as well.

I put a version of 2013 on my same computer and it works great with all the xref, xr, and all related xref commands. All (3) versions are local installed versions that search for network keys. We have various servers, locally and remote at other offices that we work off of. I have checked the links and paths under Options Menu and they are all active. All service packs are installed. I have run the software as Administrator and the same result occurs.

Any help would be appreciated. Thank you.

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Soluciones aceptadas (1)
1.619 Vistas
7 Respuestas
Respuestas (7)

Anonymous
No aplicable

What if you turned of Hardware Acceleration?

At AutoCAD command prompt enter this command:

GRAPHICSCONFIG

Under Effects Settings, switch off Hardware Acceleration

 

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pendean
Community Legend
Community Legend
What's different between you two's PCs and the other 4? Something is, or your IT need to re-clone these two from an image of one of the others.

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cmorrone.cjl.ytn
Explorer
Explorer

thank you for the reply. I tried disabling the graphicsconfig and still have the same problem. I appreciate the offer though. 

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cmorrone.cjl.ytn
Explorer
Explorer

all 6 PCs are built the same and all on the same network, installing the same network version of AutoCAD. 2 don't work, 4 work. 

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murray-clack
Advisor
Advisor

First, try doing a RECOVER and AUDIT on the drawing you are trying to attach as an XREF because there may be some corruption. 

Second, instead of using the xref palette, try using the command CLASSICXREF

Third, in the CLASSICXREF dialog box, let the dialog box control the parameters of how the xref comes in. Which is say, enter the insertion, scale, and rotation values in the dialog box, don't let the function pause for user input (sometimes the pause will lock things up - especially on large xref files)

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Anonymous
No aplicable

@pendean's suggestion that something, somewhere, is different between the machines that work & those that don't has to be correct. It is not necessarily something obvious, or easy to track down, but it seems logical that there has to be something different. Could be an error when AutoCAD was installed- have you tried resetting to defaults, running with add-ons disabled, re-install, etc? Could also be a Windows system error, have you tried sfc command, and dism tools if necessary? If the systems were all created/cloned from a common image, could be 2 out of 6 didn't clone quite right....Could be an error in network authentication, could be corruption in Windows user account(s).... Your IT folks may have some digging to do (maybe through a lot of "could-be's", unfortunately)....

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cmorrone.cjl.ytn
Explorer
Explorer
Solución aceptada

The fix was a network pathing issue under the options\support path\... Our company was pointing some of the local office machines to the network paths located in another office for support files. CAD didn't like this. once we pointed to local hard drives, the X-ref freezing issue went away... 

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