Wacom Tablet Issue

[parsonsw]

I have a student with severe mobility issues.  She is able to use AutoCAD 2024 with the help of a Wacom tablet.  This works great except for the pan and zoom functions.  The stylus highlights the buttons, but will not click on the button.  She is not able to use the "mouse" buttons on the stylus.  My IT guy and I have done all the normal troubleshooting of the software and 2 different tablets have the same problem.  Please Help!

[CGBenner]

@parsonsw Welcome to the forum!

When you say normal troubleshooting, I am assuming that means checking for the latest drivers (but I had to ask).  This may be something that you would also want to raise with Wacom, if you haven't already done so, as they might also have some ideas.  Now... I'll let the experts take over. 🙂  Good luck!

[parsonsw]

Thank you!

[paullimapa]

so is the student unable to use a mouse but has only the mobility to use a stylus to activate commands?

[parsonsw]

Yes, that is correct. She is not able to extend her arm past about 6" from her body and does not have the hand strength to manipulate the buttons on the stylus.

[paullimapa]

If all else fails perhaps try this 

https://assistantcad.com/#
I have not used this so I cannot vouch for it fully

[parsonsw]

Thank you... we're going to be checking it out

[autoid374ceb4990]

Are you using the correct driver? Does the driver have a setup/configuration program?  I have never used a stylus, but the multi button tablet cursors need to have the buttons configured properly. 

Are you using a Wintab driver?  If so does the stylus it work properly on the desktop if not using AutoCAD?

[parsonsw]

I will pass your suggestions on to my IT guy. Thank you!

[pendean]

Reach out to Wacom support.

Also explore these posts on the topic
https://archinect.com/forum/thread/17462/wacom-tablet-and-autocad
https://support.wacom.com/hc/en-us/articles/1500006269201-What-are-the-functions-Pan-Zoom-and-Tumble...
https://www.youtube.com/watch?v=IGpl3dpuwoA
https://support.wacom.com/hc/en-us/articles/1500006268401-Tumble-or-Pan-Zoom-do-not-work-in-my-3D-ap...

[parsonsw · Accepted solution]

So everyone, I want to thank you for your help.  Between Wacom, you folks and my IT guy, we determined that it was the WINTAB driver...  This is the first time I ever had to interact with the forums and I have to say I appreciate your help.

[autoid374ceb4990]

So just checking the items in your posted picture fixed your problem? Did you have to get a different wintab driver or just modify the one you had?

[parsonsw]

Yes, there are two available drivers... "current device" and the "wintab" option. I changed to wintab and everything was OK.

[chris.parkinK8KEC]

I started using a Wacom tablet with AutoCAD 20 years ago, due to arthritis. It worked fine, it was actually quicker than using just the mouse. I used the pen with my right hand and the mouse with my left hand to pan, zoom and right-click. Problem is, as time's gone on it seems AutoCAD has got more and more tablet unfriendly. There are more and more commands that just don't respond to pen clicks. I'm currently using an Intuos tablet. Last week I abandoned the tablet and went back to the mouse, and already the pain in my hand is almost debilitating. Any suggestions - do I need a better tablet? Thanks!

[paullimapa]

Perhaps try my free Virtual Tablet Navigator so that brings AutoCADs digitizer tablet onto the computer digital screen for selection?

[chris.parkinK8KEC]

Thanks Paul, but that's not what I'm after.

[pendean]

WACOM has cornered the market, and as such, choices are few and far between and it appears for the most part their drivers have lagged.

Autodesk for well over 20-years now has deferred peripherals, drivers and support to those tools creators, they don't want to get into the hardware business.

Have you explored other "mouse" options that are not the classic rodent shape? There are so many now, all you need is $$ and time to test them all to find the solution that best fits your need
https://www.google.com/search?q=alternatives+to+a+mouse+&newwindow=1&sca_esv=5430cf780e99fb8b&rlz=1C...

[chris.parkinK8KEC]

Thanks Pendean. I'm currently trying a Logitech ergonomic mouse, but it's actually worse than using a normal mouse - like wearing a splint, it keeps the hand still rather than encouraging it to move. The best solution is the pen, because it encourages the hand to stretch and flex in a natural way. If it really is the case that there's no longer a pen tablet that works with Autodesk products, I'll have to try more mouse designs - not a cheap process!

[jskalaXDDX5]

If typing is less painful than mousing maybe a programable keypad might help...it's possible to combine commands with mouse clicks for less repetition...I started using a keypad due to back pain, I have macros on the mouse buttons but for the most part I just use the mouse to steer...some more info here...

https://forums.autodesk.com/t5/autocad-forum/innovative-ideas/td-p/12932417

I use an X Keys...they offer a 30 day full return

[parsonsw]

Hello all, I had originally posted this question because I had a student
with severe mobility issues, which we never really resolved. We were never
sure if their mobility just got much worse or the tablet wasn't working any
more. But she won't be my last student with such issues, so I am glad to
see this topic still happening.

B