Unhandled Exception Error when plotting

[Anonymous]

Hello,

Over the past week, we are getting an Unhandled Error when trying to print directly from Autocad to our KIP 7170 networked printer.

When you select plot, it does not give you the opportunity change plotters, with this screen appearing and locking up Autocad. 

The cursor then spins and you end up having to Ctrl+Alt+Del to crash out of the program.

I have had the IT and Printer people check to ensure all drivers are up to date.

Any assistance would be appreciated as we are not able to print any drawings set up to print directly to the printer as we do not get the option to change printers.

Thanks,

Nathan

john.vellek has embedded your image(s) for clarity

[john.vellek]

Hi @Anonymous,

I see that you are visiting as a new member to the AutoCAD forum. Welcome to the Autodesk Community!

If this problem still exists, please use the Windows Snipping Tool to do the screen capture and then attach the resulting PNG file. Unfortunately, I am not able to read anything from your PDF.

Is this error appearing with every drawing?  What version of AutoCAD are you using? Are you able to print to the KIP from other applications?

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi John,

Attached are the .PNG files as requested.

We are using Autocad 2018, and it is happening with all of our drawings.

If you need any additional information, please let me know.

Thanks For your assistance.

Regards,

Nathan

john.vellek has embedded your image(s) for clarity

[john.vellek]

Hi @Anonymous,

Typically this error message is related to a .NET Framework error.  I suggest trying the Repair tool for .Net and then possibly installing .Net Framework 4.7.2

Beyond that, can you describe your printer environment for me?  Do you print through a print server or straight to the IP of the Kip? Are you using any print management software?

I assume that you have been printing normally up until recently. What has changed in your environment? 

[Anonymous]

Hi John,

I had my IT guys check the .NET framework, but will confirm the version.

We print to the IP address of the plotter using the PrintPro interface that is provided by KIP. 

It is a web based plotting system.

Nothing has changed in our environment, I can only put it down to a Windows update that has changed a setting somewhere in the system.

I will report back once i speak to my IT guys.

Thanks again,

Nathan

[Anonymous]

Hi again @john.vellek

just ran a repair on the .NET with no luck, so reinstalled and still no luck.

Still getting the same error.

Any other suggestions would be appreciated.

Thanks,

Nathan

[Anonymous]

Hi again @john.vellek,

Any chance you have any other suggestions on this?
It still is a problem causing Autocad to crash.

Thank

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@Anonymouswrote:

Hi again @john.vellek

just ran a repair on the .NET with no luck, so reinstalled and still no luck.

Still getting the same error.

Any other suggestions would be appreciated.

Thanks,

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@Anonymouswrote:

Hi again @john.vellek

just ran a repair on the .NET with no luck, so reinstalled and still no luck.

Still getting the same error.

Any other suggestions would be appreciated.

Thanks,

Nathan

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Nathan

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s,
Nathan

[john.vellek · Accepted solution]

Hi @Anonymous,

Have you tried uninstalling both BlueBeam as well as the Kip driver to see if functionality is restored?  Is this happening in all files? I would like to see one of your DWG files where this occurs.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[Anonymous]

Hi @john.vellek,

I have uninstalled Bluebeam, and tried printing to the KIP plotter with success.

I reinstalled Bluebeam, and the error occurred again.

From that, it looks like a Bluebeam issue, not an Autocad issue.

I have contacted Bluebeam, and are awaiting their response/ assistance.

Thanks for your help on trying to resolve this.

Nathan