unhandled access violation reading 0xffffffff Exception at 52E6ACFEh nvidia P2k

[blane]

autocad 2019

CER_187106520

Dell precision 7530

win 10 pro for workstations

ram 64GB

intel Xeon

nvidia P2000 version 391.74

multiple fatal errors a day, always when doing a trivial command like changing linetype, color or hatching.

autodesk recommends video driver version 391.56 on their website, but when you try to download that version you get a 404 error.  we have tried multiple video card drivers, all produce fatal errors.  have turned hardware acceleration on and off with same results.

we have 50+ computers all are dell with win 10 acad 2019.  only 3 have the P2000 video card the other 2 do run well

i don't know if it is a video card issue, that is just the one thing that is different

any ideas or help would be greatly appreciated.

thank you,

Bill Lane

[rkmcswain]

blane wrote:

we have 50+ computers all are dell with win 10 acad 2019.  only 3 have the P2000 video card the other 2 do run well

Since this PC is identical to 2 others, and 49 others not counting the display adapter, has anyone tried running any diagnostics on the hardware to rule out bad RAM and/or anything else?

Also, have you tried having a different (new) user login to this particular PC and see if the problem can be repeated? I can't tell you how many times resetting a user profile fixes "mysterious" AutoCAD crashing problems.

[john.vellek]

Hi @blane,

I looked at the CER and it indicates a .NET Framework error is involved in the crash.  Can you try creating a new user account on your computer and see how AutoCAD performs with that account?

I suggest that you also try the latest driver from Nvidia.

Please select the Accept as Solution button if my post solves your issue or answers your question.

[john.vellek]

Hi @blane,

I am coming back to your thread to see if the issue or question you posed has been resolved.  If so, please mark the post or posts as Solution(s) to help others find the answer quickly. If your issue persists, please give me a bit more detail on this issue so we can continue to work towards getting this solved.

[blane]

John,

Hoping to be able to try your suggestions today or tomorrow.  The employee has been in the field the last 2 days.  I will update when we test it.  sorry for the delay.

Thank you,

Bill Lane