Unable to install custom OEM setup

[2305amol]

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC 

Thanks 

[vinodkl]

Hi @2305amol 

Right-click on the setup and "Run as administrator" and see if that helps and also verify if that package is compatible with the AutoCAD version which you are using 🙂

[2305amol]

I have tried this still facing same issue

[m_latz]

Do you have any log file(s) from the %temp% folder ?

It looks like the setup program "thinks" the software is already installed.

regards

Markus

[2305amol]

I had deleted log file from %temp% folder still facing the same issue..

[m_latz]

You should not delete the log files. You should zip the log files and upload to the community, that we can take a look.

regards

Markus

[pendean]

Reach out to your 3rd party vendor for support, see the bottom of the page https://www.rulebuddy.com/

[2305amol]

Hi @m_latz 

This is the only file I have found related to my setup named as "RuleBuddy PlanAssist (CIDCO).log"

Please look into that.

Thanks

[2305amol]

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC 

Thanks 

[pendean]

Go ask that software vendor for support with their product, here is the link https://www.rulebuddy.com/#contactus

[2305amol]

Hello Folks,

We are facing a problem while installing custom OEM setup ,When we uninstall custom OEM setup and try to install it again on the same PC showing INSTALL Button "Disable"

Attaching Screen shot for the same may this will help you

Please let me know the proper solution for this as we unable to install it on our PC

Thanks 

[2305amol]

Hi @pendean 

can you please give us another solution?? https://www.rulebuddy.com/#contactus is our site not a 3rd party vendor..

thanks in advanced

[m_latz]

See my picture:

I do not know the "oem setup" tool. But I suppose that the uninstall program did not remove everything from your pc, so the criteria to check if the program is already installed are fulfilled.

I would check if really everything is uninstalled/removed with the "uninstaller".

And if I understood right, you are the vendor of the software ?

regards

Markus

[beyoungjr]

Maybe you should try CCLEANER or another tool to ensure that all traces are gone after a proper uninstall of the software?

Cheers,

Blaine

[pendean · Accepted solution]

You need to do this to remove your old installation, restart your PC, then try again https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r...