Anuncios

The Autodesk Community Forums has a new look. Read more about what's changed on the Community Announcements board.

Two Consistent Users Inconsistently Corrupt Files

Anonymous

Two Consistent Users Inconsistently Corrupt Files

Anonymous
No aplicable

Hey folks,

 

In a bit of a quandary here.  I have two users who are inconsistently corrupting .dwg files.  This has been on going for some time now.  Because its so random when it happens we've been having a hard time tracking who or why.  We know now for sure that its only two users jut not sure why.

 

Nothing happens during drafting session to suggest that the file will need to be recovered when opened next by any user.  Both users are running Product Version: O.49.0.0 AutoCAD 2018 and are completely hard wired to the server.  The rest of us are laptop based with wireless connection to our servers.  

 

Once the drawing is recovered, the majority of the blocks that have 3D objects have been altered. The blocks are there but missing any 3D solids that were associated with it.

 

Anyone else experience this?  What else should I be looking for to help troubleshoot this? Could this be a server related issue?

 

Thanks in advance!

0 Me gusta
Responder
568 Vistas
10 Respuestas
Respuestas (10)

gotphish001
Advisor
Advisor

Are they saving them back to an older version like 2013 dwg maybe? I guess you'd get a warning if you opened it though in 2018.



Nick DiPietro
Cad Manager/Monkey

0 Me gusta

Anonymous
No aplicable
Yes. Standard protocol at my firm is that all .dwg files are back saved to 2013 to prevent sub-contractors from not being able to open a file.
0 Me gusta

jggerth
Advisor
Advisor

If you've narrowed it down to specific machines, and the software is identical to the working machines, then I'd begin to suspect hardware issues -- from bad RAM to a bad switch/hub.router/patch panel

0 Me gusta

Anonymous
No aplicable
That's where I'm leaning towards. They've been running the hardware setup for awhile now. The only thing that has changed over time has been software updates.
As you mentioned, its likely network infrastructure starting to fail and needing to be replaced. That should be an interesting conversation with the IT guy...
0 Me gusta

john.vellek
Alumni
Alumni

Hi @Anonymous,

 

I would suggest that you save in 2018 format for a short period of time to see if the issue persists.  Consultants can obviously use DWG Trueview to save files back to previous versions on their end.

 

I am curious if the problem goes away.

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback
0 Me gusta

Anonymous
No aplicable

Hey John,

 

I know its been a while but, as I mentioned in my previous post, this has been relatively difficult to track.

 

As it currently stands, all users that use AutoCAD in the office are running the latest release of 2018 and have their save settings set as 2018 format.

 

We are still experiencing the same corrupting file issues except now everyone is having issues with it.  the one thing that seems to keep the files safe is to have the user save the file to their local and then copy/paste the file into the correct file on our server, however, that process doesn't always happen.

 

Someone mentioned previously in the post that it could be hardware issues.  Does this look like its heading in that direction?  What are some other ways for us to troubleshoot this issue?

 

I've attached a screen shot of the error code.

 

Thanks in advance.

0 Me gusta

john.vellek
Alumni
Alumni

HI @Anonymous,

 

I am sorry that these problems are continuing.  Are these errors just with a couple of users?  How do they start their work? Are they starting clean from templates that have been verified to be clean too? Or are they starting from old drawings?

 

Are there any third-party add-ins in use?  Are the users with the bad files wireless or ethernet cabled to the network?  Have you tried putting them on different ports on your switch if wired?  There are some network monitoring utilities on the internet that might help you watch some of the network interaction. It would be good to know if there are speed issues and if there is any packet loss.

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback
0 Me gusta

Anonymous
No aplicable

HI John,

 

Its happening to all of the users on the network.  Everyone is starting from a clean template file when they create a new show file.  The only thing that is seldom started from scratch would be any preexisting venue drawings but that content is copy/pasted into a new drawing which started from the template.

 

No third party apps or LISPs are in use.  As far as I am aware, everyone is currently wired.  We're keeping it pretty basic at the moment to try to troubleshoot this.

 

As far as the the networking side of things, I would have to get in touch with our IT guy to get those answers.  I will touch base with him and let you know if anything comes of it.

0 Me gusta

john.vellek
Alumni
Alumni

HI @Anonymous,

 

Thanks again for the update. I assume that you have applied all the updates to all the AutoCAD 2018 installations.

 

That aside, if this issue does not happen locally but only on the network then I am not convinced that this is an AutoCAD issue but more likely a network one.

 

Can you describe your network? For instance, are you using Windows servers? Are you all in one domain or are there trusts established? Is DFS being utilized? What kind of storage is in place and what network protocols are being used.  Are any of the servers VMs?  What kind of network switches are in use? Do you have any VLANs in place?

 

I think a network monitor to watch traffic from workstations to servers should be put in place to give us more information. Please let me know if your IT can help with any of this.

 

 

Please select the Accept as Solution button if my post solves your issue or answers your question.


John Vellek


Join the Autodesk Customer Council - Interact with developers, provide feedback on current and future software releases, and beta test the latest software!

Autodesk Knowledge Network | Autodesk Account | Product Feedback
0 Me gusta

Anonymous
No aplicable

Just wanted to post an update.

 

Its been about a month since some network hardware was replaced.  Since then, we've not experienced any issues with the corrupt drawings.  I'm going to track it for another month or so but I'm confident that the issue was a piece of hardware that needed to be replaced.

 

Thanks everyone for the help.  Much appreciated.