setup error

[JoAnn_Hogan · Accepted solution]

Hi There and welcome to the community,

Please clean up your temp folder.

1. Ensure all your programs has been closed
2. Go to your run command, type in "%Temp%" and delete EVERYTHING in the folder.

Then attempt the installation again. Please let me know if this helps.

[Anonymous]

Thanks for your concern
but Unfortunately,faild solution

[jessica.t · Accepted solution]

Hi @Anonymous!

Let's start from the top! Please perform a clean uninstall to remove any residual installation and download files. Then please re-download your software following these steps:

• In the preferences or options area of your preferred browser, remove pop-up blockers and allow access to all *autodesk.com sites.
• In the preferences or options area of your preferred browser, delete cookies, temporary internet files, and history.
• Turn off your personal firewall or VPN, if you use one.
• Disable UAC

• Close and reopen your preferred browser.

• Re-download from the Virtual Agent

Let us know how it goes or please "Accept as a Solution" if this post resolves your issue so that others with this same question can more easily find an answer.

Thanks!

[ukdxb012 · Accepted solution]

If Jessica's advice doesn't work, you could try the following suggestion here... http://forums.autodesk.com/t5/installation-licensing/firstrunthreadid/td-p/5364205

1- Create folder C:\Temp
2- Navigate to Control Panel/User Accounts/Change My Environment Variables
3- Change the value of both TMP and TEMP to C:\Temp (Default is %USERPROFILE%\AppData\Local\Temp)

But first i recommend following Jessica's steps. Let us know how you get on.