Serial Number not received yet

[Anonymous]

Hi there,

4 days after purchasing the software, I haven't received my serial number yet, today I really need to work. Is it possible to speed up the process?

thank you

[jggerth]

you should be able to work using the trial mode of the software for 30 days.

While I agree that delivery of serial numbers should be prompt -- if not instantly -- there's nothing preventing you from getting started with the software in trial mode, and authorize it after you eventually get your serial numbers.

[Anonymous]

I used the software for 30 days and then decided to purchase, now I'm stock.

If the message would have said, activation takes a week I would have acted differently.

I bought 3d studio max as well and that came through right away. That's why I'm confused with Autocad.

[camilo.lemos]

Hi @Anonymous and welcome to the Autodesk Community!

I wasn't able to find a purchase linked to the email address you used to register here in the community.

Could you please post your order number here and I'll ask the customer care team to have a look at why it's taking long to be processed?

Thank you,

[Anonymous]

Here is the order number for Autocad 10514797734

Thank you!

[camilo.lemos]

Thank you for the order number, @Anonymous!

I've contacted the appropriate team and will get back to you on this topic as soon as I have more information. 

[Anonymous]

Great, Thanks!

waiting for that!

[Anonymous]

Any luck with the team yet?

Thanks

[wispoxy]

If your order was attached to your email, this is where you will find it.

Serial Number Locations

Serial numbers are generally available in your account portal. Serial numbers for Boxed Products versions 2013 and earlier are located on product labeling.

Autodesk Account
Located in the product details tray. When you purchase or license software from the Autodesk store, you create or sign in to an existing Autodesk Account so we can store your Serial Number and Product Key in your account. Serial numbers are available for prepetual licenses, Desktop and Maintenance subscriptions, and Education & Institutional accounts.

Education Community
Serial numbers are presented at the time of download and then also stored in your Autodesk Account.

Academic Resource Center
Serial numbers are presented at the time of download and then also stored in your Autodesk Account.

[Anonymous]

Thank you.

But, If it were there, I'd be working now and not wasting your time.

Autocad is NOT listed between my products inside my account and I only received the order confirmation email. That's it.

I need to be able to start working on it ASAP.

Please do not assume that I'm wrong, because I'm not.

And please find a way to give me serial number and activation number that I never received.

Thank you.

[wispoxy]

http://knowledge.autodesk.com/contactus/purchases-returns/order-placed-the-store

[Anonymous]

Awesome.

I went to that page about 6 hours ago and it said, "order submitted".

Same as now.

Now, I understand that you guys receive a lot of weird questions and most of the  answers are right there, but this is not the case.

I bought the software on Friday and today is still not available.

Can you Help me with that or not?

if not, you can just say, "sorry, we can't help you".

[wispoxy]

Can help be given this absolute second? No. I wish I could, I want to.

Help can be given, just give that AutoDESK manager more time.

[jggerth]

---

@Anonymous wrote:

...

I bought the software on Friday and today is still not available.

.. 

---

sorry, None of your peers on the forum can do much to helpYou'll have to rely on camilo at  Autodesk to sort it out.  I will note though, that it's still Monday, the next business day after Friday.  so while not ideal, it's not exactly as though you've been waiting a week or two....

[camilo.lemos]

Hi @Anonymous

Apologies for the delay. There was a problem with your order which took longer than expected to be solved.

I've sent an email to your registered email address with the serial number and all other relevant information.

Best regards,